Susie Hanson
Lehi,UT
Summary
Dynamic and results-oriented professional with extensive experience at Odyssey House of Utah, adept in recovery guidance and effective collaboration. Excelled in building trust-based relationships and leading wellness recovery action plans, significantly contributing to client success. Demonstrated exceptional problem-solving skills and a commitment to self-care management, ensuring comprehensive support and positive outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Peer Support Specialist
Odyssey House of Utah
12.2023 - 12.2024
- Listened to clients' concerns and provided encouragement and support.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Transported individuals to medical appointments and support meetings whenever needed.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
Behavior Technician
Odyssey House of Utah
10.2022 - 12.2023
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Strate Trucking
Strate Trucking
07.2018 - 08.2019
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Account Development Representative
Solutionreach
04.2015 - 10.2017
- Conducted quarterly business reviews with top clients to ensure their needs were being met and to identify areas of opportunity for future growth.
- Negotiated favorable contract terms with clients that led to mutually beneficial partnerships.
- Collaborated with cross-functional teams to develop tailored solutions for unique customer needs, ensuring client success and retention.
- Updated and maintained leads and opportunities in CRM.
- Met existing customers to review current services and expand sales opportunities.
- Developed, maintained and utilized diverse client base.
Education
High School Diploma -
Mountain View, Orem Utah
Orem, UT05-1990
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Self-care management
- Problem-solving skills
- Relationship building skills
- Stress reduction techniques
- Leadership skills
- Relapse prevention
- Wellness recovery action plan
- Appointment scheduling
- Effective collaboration and interaction
- Planning skills
Timeline
Peer Support Specialist
Odyssey House of Utah
12.2023 - 12.2024
Behavior Technician
Odyssey House of Utah
10.2022 - 12.2023
Strate Trucking
Strate Trucking
07.2018 - 08.2019
Account Development Representative
Solutionreach
04.2015 - 10.2017
High School Diploma -
Mountain View, Orem Utah
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