Susie Heineman
Sioux Falls,US
Summary
Dental health educator with over two decades of experience in clinical practice as a registered dental hygienist and extensive experience in product education and sales. Demonstrates a unique blend of expertise in client relations, educational presentations, and project management and design, with a profound understanding of the dental industry. Passionate about advancing oral health through education and technology while maintaining strong professional connections to improve patient and professional outcomes in the dental industry.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Adjunct Clinical Instructor
University of South Dakota
Vermillion, SD
01.2026 - Current
- Evaluate student performance through ongoing assessment, providing constructive feedback and promoting academic growth.
- Facilitate skill development through hands-on clinical training, reinforcing theoretical knowledge with practical application.
- Collaborate with fellow faculty members to share resources, exchange ideas, and improve the overall effectiveness of the program.
- Maintain professional competence by engaging in continuous professional development activities.
- Provide immediate and constructive feedback to students individually and as group.
Registered Dental Hygienist- Substitute
Self-employeed
Sioux Falls, SD
09.2018 - Current
- Serve as versatile fill-in hygienist across multiple dental practices, adapting quickly to diverse office protocols and patient needs.
- Adapt swiftly to different practice management systems and equipment, demonstrating flexibility and technical proficiency across offices.
- Foster positive relationships with rotating dental teams, contributing to cohesive work environments and ensuring smooth patient transitions between providers.
- Seamlessly integrate into diverse dental practices, mastering varied protocols and equipment to ensure consistent, high-quality patient care.
- Utilize and navigate various dental software at different dental offices.
Independent Professional Educator
Water Pik, Inc.
Sioux Falls, SD, US
06.2019 - 01.2025
- Developed compelling PowerPoint presentations to showcase Water Pik products and the latest research to positively impact patient oral health.
- Drove product education initiatives, resulting in increased understanding and acceptance of Waterpik Water Flossers among dental professionals.
- Scheduled and delivered interactive office lunch and learn presentations and product demonstrations educating dental professionals on the latest research and significantly boosting Water Pik brand awareness.
- Represented Water Pik at dental meetings and fostered relationships with industry professionals.
- Collaborated with colleagues to develop and revise presentations to enhance learning experience.
Design Assistant/Project Manager
Sara Wishard Design
Sioux Falls, SD
01.2021 - 07.2023
- Managed client communications, coordinated meetings, and facilitated smooth interactions between clients, vendors and contractors enhancing project workflow and client satisfaction.
- Streamlined invoicing process and optimized furniture sales, enhancing operational efficiency and boosting revenue.
- Fostered strong partnerships with contractors, vendors and clients, ensuring seamless project execution and timely deliverables.
- Cultivated, prepared, and presented computer/fabric design concepts, elevating client engagement and securing project approvals through creative visualization.
- Transformed spaces through meticulous curation and installation of furniture and artwork, consistently exceeding client expectations.
- Spearheaded social media content creation, effectively promoting the design firm's latest projects and expanding brand visibility.
Clinical Representative
Young Innovations
08.2019 - 11.2021
- Executed targeted sample distribution strategy, educating dental staff on product usage and securing new accounts for Young Innovations.
- Participated in product testing initiatives, providing valuable feedback to improve Young Dental's offerings and meet market demands.
- Spearheaded product promotion on social media, boosting brand visibility and engagement for Young Innovations' dental offerings.
- Scheduled and Delivered continuing education presentations and product demonstrations, fostering strong relationships with dental professionals and positioning Young as an industry leader.
- Facilitated seamless order placement for dental offices, ensuring timely product delivery and maintaining high customer satisfaction levels.
Registered Dental Hygienist
Neighborhood Dental/ Dr. Baer’s Dental Office
Sioux Falls, SD
06.2001 - 05.2017
- Delivered comprehensive dental care, including radiographs, prophylaxis, and oral cancer screenings. Administer anesthetics and maintain meticulous patient records.
- Fostered positive patient relationships through education and personalized care. Collaborate with dentists to develop effective treatment plans and improve oral health outcomes.
- Drove patient satisfaction and retention through exceptional care and communication. Consistently meet or exceed hygiene production goals while maintaining high-quality standards.
- Ensured precise documentation and adherence to strict infection control protocols. Meticulously perform dental procedures, prioritizing patient comfort and safety.
- Implemented advanced dental hygiene techniques to improve oral health outcomes. Continuously update skills to provide cutting-edge patient care.
Education
Bachelor of Science - Dental Hygiene
University of Nebraska Medical Center - College of Dentistry
Lincoln, NESkills
- Experienced registered dental hygienist
- Product demonstration/training
- Dental software knowledge-Dentrix, Eaglesoft, Curve Dental, Softdent
- Sales experience in dental products
- Collaborative relationships with regional dental professionals
- Canva and social media design proficiency
- Dental education-dental professionals/dental hygiene students/patients
- Detail-oriented approach
- Collaborative teamwork
- Proficient in Keynote and PowerPoint
- Dental charting proficiency
- Comprehensive patient management
- Adaptability
Certification
- Registered Dental Hygienist License- South Dakota #DH915
- Local Anesthesia Permit
- Nitrous Oxide Permit
- CPR/BLS Certified
Timeline
Adjunct Clinical Instructor
University of South Dakota
01.2026 - Current
Design Assistant/Project Manager
Sara Wishard Design
01.2021 - 07.2023
Clinical Representative
Young Innovations
08.2019 - 11.2021
Independent Professional Educator
Water Pik, Inc.
06.2019 - 01.2025
Registered Dental Hygienist- Substitute
Self-employeed
09.2018 - Current
Registered Dental Hygienist
Neighborhood Dental/ Dr. Baer’s Dental Office
06.2001 - 05.2017
Bachelor of Science - Dental Hygiene
University of Nebraska Medical Center - College of Dentistry
Additional Information
- Social Media Manager, Dakota Alliance 2007 Boys Soccer 2023-2025
- Social Media Manager, O'Gorman High School Boys Soccer, 2023-2025
- Frost Committee Member, Sioux Empire Boys and Girls Club, 2018-2020-Planned and implemented a large fundraising gala for the Boys and Girls club of the Sioux Empire.
- Committee Member, Sioux Falls Tennis Association, 2008-01-01, 2011-12-31, Helped fundraise for a new indoor tennis facility and planned group tennis events and tournaments.