Susie Hernandez
College Station ,TX
Summary
Accomplished Manager at Pure Bliss Spa, renowned for exceptional customer service and team leadership. Expert in staff training, enhancing client satisfaction through innovative service solutions, and adept in time management. Significantly grew client base through strategic decision-making and effective communication, showcasing a blend of hard and soft skills critical for dynamic business environments.
Overview
10
10
years of professional experience
Work History
Manager
Pure Bliss Spa
10.2016 - Current
Customer Service
• Anticipate, identify and ensure client needs are being met in a friendly and professional manner.
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• Maintain fresh, effective programs to consistently retain and grow client base and in the booking and handling
of all clients.
• Monitor client satisfaction with surveys, verbal feedback, etc.
• Guide staff to become caring problem solvers, cooperative, accommodating and fair.
• Develop and deliver credible, competitive, value-plus service to the client.
Education
Aesthetic, Instructor Lic - Medical Aesthetics
Matrix
Houston, TX01.2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Staff management
Languages
Spanish
Elementary
Timeline
Manager
Pure Bliss Spa
10.2016 - Current
Aesthetic, Instructor Lic - Medical Aesthetics
Matrix
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