Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
BusinessDevelopmentManager

Susie Jones

Retail Management
Houston,TX

Summary

I am a dynamic retail professional with a proven track record at both Pharmaca & Meow Wolf. I pride myself for excelling in team leadership and customer service management. I have successfully coached staff to enhance guest experiences. Bringing our NPS satisfaction ratings above average. I implemented effective stock management strategies with our weekly merchandise transfers form our warehouse. Working closely with that team to maintain correct numbers. Providing a smooth & easy yearly audit count.

I am adept at fostering relationships and driving performance improvements, ensuring operational excellence and a positive work environment. I bring my joy to the table everyday in hopes that it inspires others. With over 20 plus years in customer service, retail, and sales. I believe I could bring a strong foundation and great work ethic to your team. As you have read a big player in my skill set is customer focus & prioritizing customer care and experience. Going above and beyond and exceeding customer and team expectations is something that comes naturally to me and that I pride myself on.

I truly love making someone’s day a bit brighter.

And, we all know we could use a bit of that right now!

Overview

15
15
years of professional experience
6
6
Certification

Work History

Assistant Store Manager

Meow Wolf
04.2022 - 10.2025
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing guests satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to guests concerns, working with management to significantly raise satisfaction ratings.
  • Verified inventory counts, remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic guests to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs, resources & tools that increased operational quality.

Lead Practitioner & MOD

Pharmaca
05.2016 - 09.2019
  • Recommended Herbal remedies, supplements & natural beauty care to customers to help support multiple conditions.
  • Educated customers on preventive measures, healthy lifestyle and procedures to achieve optimum outcomes.
  • Collaborated with team to support continuity of care and coordination of services.
  • Fostered a spirit of kindness, fun & collaboration within our team. In turn helping work be a fun place to be!
  • Attended ongoing education from brand reps and educators to keep our team & myself up to date.
  • Onboarded and trained new hires.
  • Managed daily rotation of staff for breaks and appointed duties for their shift.
  • Visual merchandised the retail floor to drive sales.
  • Organized in store and out of store community events.
  • Spoke at our in store Health nights.
  • Maintained inventory counts on a daily, weekly, monthly and yearly basis. Participated in our yearly audit counts.
  • Provided above average care to our customers which made them loyal to our brand & location.


Education

900 Clinical Hours - Clinical Herbalism & 5 Element Chinese Medicine

The School of Western Clinical Herbal Medicine
Portland, OR
03-2016

Skills

  • Stock management
  • Customer service management
  • Performance evaluations
  • Team building and leadership
  • Employee scheduling
  • Retail operations
  • Customer service and engagement
  • Relationship building and management
  • Goals and performance
  • Team management
  • Transaction processing
  • Process improvements
  • Assignment delegation
  • Operations
  • Store opening and closing
  • Display setup
  • Time management
  • Customer relations
  • Mentoring and coaching
  • Pricing and markdowns
  • Shift scheduling
  • Verbal and written communication
  • Marketing and promotions
  • Store organization
  • Stock rotations
  • Issue resolution
  • Attention to detail

Accomplishments

  • Resolved product issue through consumer testing & partnering with vendor to solve.
  • Collaborated with our sales and marketing team in the development of Art Car Parade for a Meow Wolf interactive activation.
  • Supervised team of 50 plus staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.


Certification

  • Osha 11 Certified
  • Texas Food Manager Certification TX-FN-337071
  • Food Safety 000034743333
  • TABC #10689939
  • First Aid & CPR 256018841134
  • Clinical Herbal Practitioner
  • 5 Element Chinese Medicine

Languages

English
Native or Bilingual

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects
  • Drawing and Painting
  • Dance
  • Fashion
  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Hiking
  • Camping

Timeline

Assistant Store Manager

Meow Wolf
04.2022 - 10.2025

Lead Practitioner & MOD

Pharmaca
05.2016 - 09.2019

900 Clinical Hours - Clinical Herbalism & 5 Element Chinese Medicine

The School of Western Clinical Herbal Medicine

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Susie JonesRetail Management