Susie Lauck
Carmichael
Summary
Experienced manager with a proven track record in overseeing service staff and optimizing operational efficiency. Skilled in driving team performance improvements and implementing streamlined processes. Demonstrated leadership capabilities in effectively guiding teams and adapting to evolving demands.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Staff Service Manager I
California Department Of Public Health
02.2023 - Current
- Plans, organizes and directs Drug, Medical Device and Home Medical Device Retailer/Export Program Support Unit consisting of Associate Government Program Analysts Staff Service Analysts, and an Office Technician.
- Provides guidance, direction, training and evaluation of staff that are responsible for the following tasks. Receives and processes Export Document applications. Develop and and maintains the FDB budget related to the Export Document Program and Drug and Device Safety funds.
- Reviews and analyzes sensitive budget related issues due to the multi-fund compliment of special and general funds by oversight of proper fee collection to support program activities; provides position cost information for Budget Change Proposal (BCPs), and inquiries from legislature identifying consequences, alternatives and recommendations; maintains all records and responds to inquiries regarding the Export program.
- Plans, organizes, directs and reviews program support activities for the home medical device retailer, exemptee, medical device drug, and cosmetic manufacturing programs. Assures receipt of all data necessary to complete the licensing process including inspection reports, citation letters, applications and applicable fees.
- Oversees completion of the annual legislative report for the status of the Drug and Device Safety Fund. Oversees coordination of program related emails, controlled correspondence responses, and Public Records Act requests.
- Serves as a project lead in the definition of project scope and objectives involving all relevant internal licensing program stakeholders. Regularly analyzes licensing process improvements using Lean process mapping methods.
- Acts as FDB’s primary point of contact for all work order requests from licensing programs, investigates viability and impact of the request and communicates with the database vendor for implementation. Tracks hours of database vendor to ensure proper accounting of work being performed
Associate Government Program Analyst
California Department Of Public Health-Food & Drug
10.2019 - Current
- Project Manager on New License Database. Test, apply job knowledge by making recommendations to ensure feasibility and functionality of database.
- Map out Branch license process work cross functionally with Improvement Process Manager and enforcement staff to streamline and improve entire license process.
- Analyze, make decisions and report to management on complex Drug, Medical Device Compliance Enforcement Section (DMDCES) licensing applications and other required documents.
- Serve as liaison on behalf of DMDCES by interacting with management, internal and external stakeholders to provide specific information and answer industry questions.
- Designated lead to complete individual projects involving DMDCES to make program robust, efficient and provide training to staff.
- Provide upper management inventory analysis to Annual Program Legislative Report. Process Public Records Act requests for Program.
- Act as Lead for DMDCES staff when Staff Service Manager 1 is unavailable.
- Initiate enhancement projects. For example, facilitate quarterly meetings with Field Supervisors to recommend process improvement recommendations.
- Modified and changed all of Program's five outdated applications.
- Identified and updated Home Medical Device Retailer's accreditation status so inventory reports could identify those firms to help investigators set work plan.
Lead DMDS Analyst (Staff Service Analyst)
California Department of Public Health-Food and Drug Branch
06.2018 - 10.2019
- Lead analyst for all Drug, Medical Device and Cosmetic Manufacturers (DMDCES). Duties include and are not limited to processing new, renewal applications.
- Troubleshoot and resolve complex issues related to licensing all of DMDCES.
- Evaluate complex applications for ownership and/or location change and determine eligibility for licensure.
- Review new license with ability to interpret documentation submitted is in compliance with Sherman law.
- Answer all incoming calls (up to 20 per day), trouble shoot research and resolve all calls.
- Educate Stakeholders while providing excellent customer service through email or phone. Update desk procedures/Identify needs, upon management approval implement needs.
- Lead Quarterly Conference calls with Supervising Investigators, Environmental Scientists and Program Specialist.
- Create Trend Analysis Report for DMDCES Unit Chief. Work closely with IT to run specific reporting queries.
- Create inventory reporting for Program Specialist for Legislative Report for DMDCES. Respond to all Public Record Act (PRA) request.
- Reconcile all revenue for Medical Device/Drug and Cosmetic manufactures.
Staff Service Analyst
State Treasury Office- California Facilities Financing Authority ("CHFFA")
09.2017 - 06.2018
- Assist in research, and analysis, of grant program regulations to meet grant program, legislative and stakeholder needs for existing grant programs.
- Work closely with grantee, non profit organizations and County representatives of potential sensitive issues, including solutions and provide recommendations.
- Represents grantee and presents to Board Authority requests of grantee's extension of resolutions during monthly board meetings.
- Successfully represented to Board Authority seven County's grant resolutions to be extended.
- Monitor project completion, provide technical assistance to grantees and prepare status reports update to Executive Director and management.
- Uncovered eligible expense of $97,000.00 for non-profit that was appropriated ineligible. Organized nine County files and accurately closed two grant files.
- Disbursed two County's funds by tracking and reconciling $700,000.00 of invoices of capital expenses.
Office Technician (Typing)
California Department of Pubic Health- Food and Drug Branch ("CDPH- FDB")
03.2016 - 09.2017
- While I was employed at CDPH-FDB I was tasked in many different job duties. Each duty and position I was in I assimilated and transitioned seamlessly.
- Route incoming calls to Branch staff. Provide referral assistance to public when routing calls where applicable.
- Acting Cashier. Collate and sort 100 plus Branch certificate and registration applications, enter checks into cashier database, ensure checks are in compliance for bank deposit, create duplicate 10-key receipts for deposit, distribute transmittal's and applications once deposited to Branch specialist on a daily basis.
- Export Document Analyst review applications for manufactured goods in California for compliance within Sherman Law.
- Customer Support for Electronic Database Application for Export Documentation ("EDA"). All accounting reconciliation reports for merchant connect system and EDA system.
- Trained as back up for Medical Device Service Unit Desk.
- Review and analyze applications and other required documentation for completeness and consistency. search and identify deficiencies and or other outstanding violations on applications.
- Reconcile and track all firm's applications fees with accounting on monthly and yearly basis.
- Calculate and verify correct payment of license fees and penalties.
- Assist firms, industry and public agencies by phone and explain licensing provisions. Calculate monthly and yearly revenue of monies collected for license applications.
Purchasing Agent /Scheduler
Clark Pacific
10.2013 - 05.2014
- Purchasing Agent for Metal Works, established and negotiated pricing for consumable goods.
- Resolved over one year of back 100 plus unpaid invoices with Finance Department and vendors.
- Led effort to meet with existing vendors to implement bulk ordering on goods to drive cost down.
- Facilitated implemented FLEETMATE software for Maintenance department for service activities for company owned vehicles, cranes and forklifts.
RFL (Retail Fulfillment Logistics) Planner
Apple
03.2001 - 12.2003
- Managed inventory system to ensure accurate product replenishment by article for assigned 100 products.
- Worked through key internal partners and sources of supply to ensure timely fulfillment of retail product demand.
- Managed in stock exceptions on daily basis; reacted as needed to ensure product fulfillment to storefronts.
- Evaluated consumer demand using statistical and collaborative forecasting techniques.
- Worked closely with regional and internal Logistics partners to optimize freight expense and expedite requests.
- Provided phone/E-mail support to stores for issue resolution.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Sales Operations Manager
Maxtor
07.2000 - 12.2000
- Performed allocation decisions for demand based on supply and submit to fulfillment group.
- Weekly presentations to CFO of Maxtor Corporation representing Maxtor Network Systems Sales group to update status of sales.
Manager, Customer & Sales Services (Inside Sales)
Read-Rite Corporation
01.1993 - 06.2000
- During my employment with Read-Rite Corp, I held 4 different positions. Each position was a promotion with in the Sales Department.
- Managed and directed all facets of inside sales, customer service, order entry and invoicing operations ranging from personnel to policy development policies.
- Project leader with cross functional departments to streamline order management with global sales offices.
- Communicated on daily basis with account team and customers to ensure product shipment matched customer demand for both domestic and international customers.
- Analyzed customer backlog with inventory levels to verify orders could be met, troubleshot and followed-up on potential schedule problems.
- Provided weekly and monthly reports on new purchase orders and Return Material Authorizations.
Department Sales Manager
Nordstrom
03.1991 - 01.1993
- Managed 30K-50K/Mos., retail department. Sole and team Management/Hired and instructed, trained and scheduled personnel.
- Conducted motivational productivity meetings, monitored staff development and personnel for wage increases.
- Inventory control. Reduced inventory shrinkage by 50%.
Education
B.A. - Liberal Studies, Elementary education
San Diego State University
San Diego, CAB.S. - Business Management
University Phoenix
Skills
- Self Starter
- Strong interpersonal skills
- Management experience
- Training and Development
- Analytical and Critical Thinking
- Customer Service
- Proficient in Microsoft Outlook
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft Powerpoint
- SAP
- Database management
Certification
- Completed Analyst Series, 01/01/19
- Leadership Deployment Program - Cohort 19, 08/22/19
- CDPH Lean Six Sigma White Belt Training, 03/03/22
Career Overview
Resourceful Manager with Project Management experience offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Timeline
Staff Service Manager I
California Department Of Public Health
02.2023 - Current
Associate Government Program Analyst
California Department Of Public Health-Food & Drug
10.2019 - Current
Lead DMDS Analyst (Staff Service Analyst)
California Department of Public Health-Food and Drug Branch
06.2018 - 10.2019
Staff Service Analyst
State Treasury Office- California Facilities Financing Authority ("CHFFA")
09.2017 - 06.2018
Office Technician (Typing)
California Department of Pubic Health- Food and Drug Branch ("CDPH- FDB")
03.2016 - 09.2017
Purchasing Agent /Scheduler
Clark Pacific
10.2013 - 05.2014
RFL (Retail Fulfillment Logistics) Planner
Apple
03.2001 - 12.2003
Sales Operations Manager
Maxtor
07.2000 - 12.2000
Manager, Customer & Sales Services (Inside Sales)
Read-Rite Corporation
01.1993 - 06.2000
Department Sales Manager
Nordstrom
03.1991 - 01.1993
B.S. - Business Management
University Phoenix
B.A. - Liberal Studies, Elementary education
San Diego State University
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