Susie Levingston
Spokane Valley,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Purchasing/Buyer Specialist/Shipping Clerk/Customer Service Representative
Hentec/RPS Automation
Newman Lake, WA
11.2023 - 05.2024
- Reviewed purchase requisitions and verified specifications, delivery requirements, and terms of payment for completeness.
- Developed and maintained relationships with vendors to ensure timely procurement of supplies and materials.
- Monitored inventory levels of purchased items in order to maintain appropriate stock levels.
- Verified invoices against purchase orders before submitting them for payment processing.
- Maintained supplier relationships to improve lead time, cost and quality.
- Requested pricing quotes from suppliers to determine best source of supply.
- Reviewed work order demand from MRP to support company requirements.
- Provided technical support for customers in resolving complex issues.
- Verified shipping documents for accuracy.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Coordinated with customers on delivery dates and times in order to meet customer requirements.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
Manufacturing Manager
Frencken America Inc.
Liberty Lake, WA
12.2020 - 02.2023
- Tracked new material shipments and coordinated flow of materials at different stages of manufacturing to align with procurement expectations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supervised production team, keeping production schedules on track to meet tight deadlines.
- Applied lean principles to improve workflow and quality and reduce waste.
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
- Tracked new material shipments and coordinated flow of materials at different stages of manufacturing to align with procurement expectations
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Introduced new methods, practices, and systems to reduce turnaround time
- Completely revised production floor lay out for lean flow and safety.
Customer Account Manager
Frencken America Inc
Liberty Lake, WA
06.2021 - 12.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Used Jobboss and Teams to keep accurate records pertaining to inventory and account orders.
- Evaluated customers' potential needs to make appropriate recommendations.
Production Lead II
Raycap
Post Falls, ID
04.2012 - 12.2020
- Coordinated effective schedules for production employees.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Supported employees by accurately tracking time and proactively resolving any conflicts.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Over Seen 20-30 personnel.
- Monitored workers on site during production activities for safety procedures compliance.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Assembled products according to changing daily work orders and specific customer needs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Made sure that products were produced on time and are of good quality.
- Reviewed production schedules and streamlined processes.
- Collaborated with other departments to optimize production workflows.
- Met production targets and tight deadlines by collaborating closely with team members.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected finished products for quality and adherence to customer specifications.
Furniture Manager
Biglots
Encinitas, CA
01.2010 - 02.2012
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- District trainer for all new Management for furniture department.
Education
Associate of Applied Science - Medical Assisting
Maric College
San Diego, CA06.2008
High School Diploma -
Post Falls High School
Post Falls, ID06.1994
Skills
- Troubleshooting
- Forecasting
- Inventory Control
- Customer Expectations Management
- Safety and Quality Standards
- Continuous Improvements
- Employee Performance Reviews
- Production Scheduling Familiarity
- Customer Support
- Training and Development
- Internal Auditing
- Maintenance Planning
- Production Procedures
Timeline
Purchasing/Buyer Specialist/Shipping Clerk/Customer Service Representative
Hentec/RPS Automation
11.2023 - 05.2024
Customer Account Manager
Frencken America Inc
06.2021 - 12.2021
Manufacturing Manager
Frencken America Inc.
12.2020 - 02.2023
Production Lead II
Raycap
04.2012 - 12.2020
Furniture Manager
Biglots
01.2010 - 02.2012
Associate of Applied Science - Medical Assisting
Maric College
High School Diploma -
Post Falls High School
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