Susie McLaughlin
Writer - Corporate Trainer
Huber Heights,OH
Overview
43
43
years of professional experience
Work History
Manager, Training & Publications
Vapor Systems Technologies
01.2007 - Current
- Technical document writing, publication, distribution, and management
- Create and manage contractor training
- Certify field contractors via web based training
- Manage >1,000 field contractor certifications
- Create all corporate videos: script writing, video production, and editing to final product
Sole Owner
Business Communications Consultants
01.1987 - 01.2007
- Freelance writing and training services
- Consult with clients to identify their special needs, and create and deliver customized, on-site, training programs
- Produce numerous types of instructional materials that include product assembly and user manuals, job procedures, software documentation, help menus, and tutorials
Co-Owner
Paragon Alliance
01.1999 - 01.2004
- Company Overview: A privately owned company that provided corporate training programs and technical writing services for small and large businesses
- It operated as Business Communications Consultants until 1997, when the company was renamed following acquisition of Paragon Opinion Research, the oldest market and opinion research firm in Dayton
- At that time, product offerings were expanded from corporate training and freelance writing to include opinion research and human resources consulting and management
- Grew the call center to 25 telephones and approximately 30 employees
- Conducted focus groups as well as opinion and market surveys for corporate, government, healthcare, educational and public service organizations
- Wrote job descriptions, processes and procedures; employee handbooks; corrective discipline policies and performance management guidelines
- Prepared proposals, developed questionnaires, created sample plans and acquired samples, managed and tabulated findings of studies and presented results to clients
- A privately owned company that provided corporate training programs and technical writing services for small and large businesses
- It operated as Business Communications Consultants until 1997, when the company was renamed following acquisition of Paragon Opinion Research, the oldest market and opinion research firm in Dayton
- At that time, product offerings were expanded from corporate training and freelance writing to include opinion research and human resources consulting and management
Troubleshooter
Sohio Corporation
01.1985 - 01.1987
- Troubleshooter - Trainer
- Provided customer-service training to new hires
- Provided new-hire orientation training
- Handled theft complaints from individual stores
Sales
Kraft Foods
01.1982 - 01.1985
- Sales - Training
- Provided customer training on new food products
- Had a sales territory in southwest Ohio - grew the route 200% in sales in my first year
Education
B.A. - Communications, Languages, and Psychology
Wright State University
Dayton, Ohio01.1982
Skills
- Corporate Training
- Training Development
- Training Delivery
- Writing Training
- Technical Writing
- Business Writing
- Memoir Writing
Timeline
Manager, Training & Publications
Vapor Systems Technologies
01.2007 - Current
Co-Owner
Paragon Alliance
01.1999 - 01.2004
Sole Owner
Business Communications Consultants
01.1987 - 01.2007
Troubleshooter
Sohio Corporation
01.1985 - 01.1987
Sales
Kraft Foods
01.1982 - 01.1985
B.A. - Communications, Languages, and Psychology
Wright State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Other
Active Angels Ministry, Executive Director & Founder, Faith-based works ministry located in Dayton, OH established in 2000
Publishedworks
- Soldat! Reflections Of A German Soldier, 1936 Through 1949, Siegfried Knappe, Ted Brusaw, Susan McLaughlin, Crown Publishers, New York, 1992, Story of a German general staff officer during World War II who participated in the invasion of France in 1940, the invasion of Russia in 1941, and defense of Berlin in 1945. He then spent five years in Russian captivity.
- The Grammar of Business Writing, Subsidy published, Dayton, Ohio, 1987, Workplace guide designed to quickly handle all pesky grammatical issues that business writers face on a day-to-day basis. It is used as a workbook for basic writing skills training.
- The Betty Greenwood Story, Subsidy Published, Dayton, Ohio, 2003
Work Preference
Work Type
Contract WorkGig WorkPart TimeWork Location
RemoteImportant To Me
Work from home optionFlexible work hoursOther
Active Angels Ministry, Executive Director & Founder, Faith-based works ministry located in Dayton, OH established in 2000
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