Experienced health professional with a strong background in patient care, health education, and community outreach. Committed to fostering effective team collaboration and achieving tangible results while remaining adaptable to changing needs and ensuring reliability. Proficient in patient assessment, treatment planning, and health promotion. Recognized for exceptional empathy, communication skills, and problem-solving abilities.
Hi, I’m
Susie Mims
springfield,MA
Summary
Overview
17
years of professional experience
Work History
Baystate High Street Health Center Adult Medicine
CHW III (Community Health Worker 3)
08.2019 - Current
Job overview
- Completing SDOH (Social Determinants of Health) screenings
- Case managing and educating Chronic disease patients
- Serves as a liason between Dr’s, Patients, and outside resources
- Complete home visits for multiple different reasons
- Complete Asthma assessments
- Refers patients for appropriate chronic disease programs
- Serves as an advocate for patients and attend continuity appointments
- Connect patients to resources in the community to assist in better health outcomes
- Complete care plans for patients
- Fill out applications online and in person at various offices
- Attend higher learning trainings to enhance abilities to serve the health and social needs of the community
- Volunteer time and skills on specific Committees to gather real time resources in the community, and be the voice of the needs of the community
- Navigation through Population Health (CMS or HYPHEN)
- Train new CHW hires and act as a reliable training source
Baystate High Street Health Center Adult Medicine
Lead Certified Medical Assistant (AAMA)
02.2008 - 01.2019
Job overview
- Multiple tasks to fit needs of High Street Health Center Adult Medicine
- Precepting, Mentoring, and Training Students and New Medical Assistants
- Responsible for Medical Assitant scheduling
- Responsible for inventory and ordering of medical supplies
- Responsible for quality control of medical equipment
- Responsible for initial Patient education prior to provider encounter
- Responsible for time management and meeting deadlines to projects
Education
Springfield Technical Community CollegeSpringfield, MA
Associates Degree from Medical Assisting
05.2008
University Overview
- Graduated in May, 2008
- Certificate of Medical Assisting – Jan 4th 2008
- Obtained Certification from AAMA in July of 2008. Currently up to date with my certification
Umass of Amherst
Masters Degree from Public Health Practice
09.2024
University Overview
graduated in the Sept of 2024
Umass of Amherst UWW
Bachelor’s degree from Health Sciences with a concentration in Health Education and Promotion
09.2019
University Overview
graduated in September of 2019
Skills
- Proficient in electronic medical records
- Quality patient care
- Healthcare advocacy
- Measurable goal development
- Analytical skills
- Effective communication
- Strong observational skills
- Proficient in task management
- Collaborative teamwork
- Mental health advocacy
- Health promotion education
- Patient-centered care
- Effective multitasking
- Healthcare software proficiency
Community Services
Community Services
- Performance improvement meeting
- Process flow meeting
- Monthly operations meeting
- Chair of Medical Assistant board meetings at STCC
- 413 Cares Committee
- Director: Adult and children’s choir
- Youth group leader.
- Young Missionary Leader.
- Sunday school teacher
- Evangelist Missionary License upon request
- Home or Hospital sick committee
Medical Skills
Medical Skills
- Obtained vital signs, Checked patients in and out, and EKG’s.
- CPR certified- American Red Cross Professional Rescuer.
- Experience with Electronic Medical Records (IDX+CIS).
- Phlebotomy. (Will need a refresher)
- Point of Care testing.
- CIS computer program super user
- Responsible for Auditing Medical Assistants weekly tasks
Timeline
CHW III (Community Health Worker 3)
Baystate High Street Health Center Adult Medicine
08.2019 - Current
Lead Certified Medical Assistant (AAMA)
Baystate High Street Health Center Adult Medicine
02.2008 - 01.2019
Umass of Amherst
Masters Degree from Public Health Practice
Umass of Amherst UWW
Bachelor’s degree from Health Sciences with a concentration in Health Education and Promotion
Springfield Technical Community College
Associates Degree from Medical Assisting
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