Susie Miramontes
Escondido,CA
Summary
Call Center Operator with a proven track record at Palomar Medical Center, showcasing exceptional customer service and problem-solving skills. Excelled in a high-stakes environment, ensuring seamless communication across multiple departments and emergency protocols. Demonstrated proficiency in multitasking and cross-functional team collaboration, significantly enhancing operational efficiency.
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Call Center Operator
Palomar Medical Center
06.1999 - Current
- Responsible for answering all in-bound and out-going calls for Palomar Medical Center Escondido, Palomar Medical Center Poway & The Villas at Poway.
- Responsible for calling codes via Emergency Paging line for Palomar Medical Center Escondido, Palomar Medical Center Poway & The Villas at Poway.
- Monitor alarm panels for Escondido & Poway Facilities Department (Fire Panels & Oxygen Tanks), Labor & Delivery (HUGS alarm), Escondido Security Department (Holdup alarm & CSU), Rapid Response team & Code Blue Terminal- Escondido & Code Blue Terminal- Poway.
- Responsible for reaching on call individuals/groups for after hour departments (Cath Team, Interventional Radiology -Esc/Pow, Nuclear Medicine, Echo, Chaplain, SART, Infectious Disease & MRI).
- Exceptional attention to detail and documentation. Familiar with department computer applications and knowledge of standard office equipment.
Education
No Degree - Administrative Insurance Billing Specialist
Maric College
2022 University Drive, Vista, California 9208312-2004
Skills
- Customer service
- Problem-solving skills
- Goal oriented
- Resolving issues
- Proficient in Multitasking
- Cross-Functional Team Collaboration
Timeline
Call Center Operator
Palomar Medical Center
06.1999 - Current
No Degree - Administrative Insurance Billing Specialist
Maric College
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