Susie Peak
PARSONS,KS
Summary
Multi-talented Executive knowledgeable about operations, sales, clinical and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
13
13
years of professional experience
Work History
Area Vice President of Operations
Gentiva Hospice
06.2021 - Current
- Implemented data-driven decision-making processes to optimize resource allocation and maximize profitability.
- Drove process improvements that enhanced operational efficiency while maintaining high-quality standards of service delivery.
- Managed budgets effectively, balancing investments in people, infrastructure, and technology to ensure optimal returns on investment.
- Streamlined operations, reducing costs by identifying areas of improvement and implementing necessary changes.
- Promoted a positive workplace culture that fostered employee engagement, productivity, and retention.
- Implemented performance management systems to support continuous improvement efforts across the organization.
- Led a high-performing team to achieve top results through effective coaching, mentoring, and training.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Area Director of Operations
Kindred/Gentiva Hospice
01.2021 - 06.2021
- Improved operational efficiency by streamlining processes and implementing new systems.
- Provided leadership in crisis situations, effectively addressing issues and guiding teams toward resolution.
- Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
- Promoted a culture of excellence by fostering strong teams focused on delivering exceptional results in all aspects of operations.
- Implemented continuous improvement initiatives for increased operational effectiveness and cost savings.
Area Director of Education
Kindred/Gentiva Hospice
07.2018 - 01.2021
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
- Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.
- Ensured compliance with industry regulations, minimizing risk exposure for the company while safeguarding its reputation in the market.
Executive Director
Gentiva Hospice
04.2013 - 07.2018
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Developed innovative sales and marketing strategies to facilitate business expansion.
RN Case Manager
Southern Care Hospice
11.2010 - 04.2013
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Education
Associate of Science - Nursing
Labette Community College
Parsons, KS05.2010
Skills
- Operations Management
- Sales management
- Financial Acumen
- Office Administration
- Operational leadership
- Strategic Planning
- KPI Tracking
- Business Growth Initiatives
Timeline
Area Vice President of Operations
Gentiva Hospice
06.2021 - Current
Area Director of Operations
Kindred/Gentiva Hospice
01.2021 - 06.2021
Area Director of Education
Kindred/Gentiva Hospice
07.2018 - 01.2021
Executive Director
Gentiva Hospice
04.2013 - 07.2018
RN Case Manager
Southern Care Hospice
11.2010 - 04.2013
Associate of Science - Nursing
Labette Community College
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