Susie Prado
Corona,CA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Admin OP Specialist
Konica Minolta Business Solutions
03.2016 - Current
- Order processing utilizing SAP, S4Hana, creating purchase orders for purchasing
- Process prerequisites for purchases through Ariba
- Contract creation
- scheduling and coordinating delivery and pick up of equipment.
- credit & rebills of invoice discrepancies
- Meter corrections
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to provide productive work and service.
- Assist sales managers and staff on facilitating requests to provide better service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Salim Development
10.2015 - 02.2016
- Responsibilities may include screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations
- Payroll and meeting all requirements necessary for a productive business
- Following up on all current activity for the office.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Med-tech and Receptionist
Brookdale
08.2014 - 10.2015
- Help coordinate front desk operations providing customer service to clients
- Supervise caregivers with the cleanness of patients housing
- Help facilitate medicine to patients and continuance of daily medical care.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
Patient Representative Financial Coordinator
Choc Hospital
10.1999 - 04.2003
- Admitting Patience’s as well as checking their insurance Verification
- Writing Patience report on Software.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Conducted proactive outreach initiatives to identify at-risk individuals in need of healthcare support services.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Supported continuous improvement efforts by providing valuable feedback on existing policies and procedures.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided excellent customer service to patients and medical staff.
Education
Associates of Science - Child development
Riverside Community College
Riverside, CA12.2015
Skills
- Bilingual in Spanish
- Exceptional Oral and Written Communications Skills
- Proficient in Microsoft Office
- Typing skills at 65 Wpm
- Expert Problem Solving
- Customer Relations
- Documentation Management
- Quality Assurance
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Problem-Solving
- Multitasking
- Multitasking Abilities
- Organizational Skills
- Written Communication
- Task Prioritization
- Excellent Communication
References
Available upon Request
Timeline
Admin OP Specialist
Konica Minolta Business Solutions
03.2016 - Current
Administrative Assistant
Salim Development
10.2015 - 02.2016
Med-tech and Receptionist
Brookdale
08.2014 - 10.2015
Patient Representative Financial Coordinator
Choc Hospital
10.1999 - 04.2003
Associates of Science - Child development
Riverside Community College
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