Susie Quinteros
Spring Valley,CA
Summary
Accomplished Probation Officer offering 19 years of experience working with individuals with behavioral and psychological disorders. Dedicated and detail-oriented person with familiarity managing offenders and working closely with families and social service agencies. Resourceful team player who works well with others both in the workplace and within community. Multiculturally competent and sensitive to clients of all race, gender orientation, and sexual identity.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Deputy Probation Officer
County of San Diego Probation Department
San Diego, CA
08.2004 - 07.2024
- Developed professional relationships with offenders through home, school, detention, and community visits.
- Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
- Maintained detailed records of all contacts with clients, including notes of conversations and observations during home visits or other interactions.
- Supervised cases referred to Behavioral Health court.
- Maintained positive relationships with offenders and family members through weekly visits.
- Utilized evidence-based practices in supervising offenders within the community setting.
- Attended trainings provided by outside agencies related to best practices in offender supervision.
- Counseled juveniles on day-to-day life decisions.
- Participated in multi-disciplinary team meetings regarding offender supervision plans.
- Developed strategies for managing difficult situations that may arise while supervising offenders in the field.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Assisted in developing individualized case plans for each probationer, outlining goals and objectives related to rehabilitation.
- Worked in collaboration with offenders to fully participate in rehabilitation planning.
- Provided crisis intervention services when needed, including facilitating referrals for substance abuse treatment or mental health counseling.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Worked with cross-functional teams to achieve goals.
- Facilitated therapeutic and educational groups in institutional setting following correct procedures and aligning with required standards.
- Met with youth to understand individual needs and develop personalized in custody treatment plans.
- Facilitated groups on topics such as anger management and relapse prevention.
- Assisted in developing life skills that helped youth manage daily stressors more effectively.
- Promoted positive behavior change through reinforcement techniques such as rewards systems.
- Mentored new officeres on best practices for working with diverse populations.
- Completed detailed documentation of sessions and youth participation in probation online records system.
- Established trust with youth by creating a nonjudgmental atmosphere free from stigma or shame.
Independent Living Assistant
ACT Services
San Diego, CA
01.2022 - 12.2022
- Supported individuals with developmental disabilities by providing appropriate resources and referrals.
- Provided transportation to medical appointments, shopping trips, recreational activities and other necessary errands.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Created a safe environment for all individuals served through conflict resolution strategies.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Maintained accurate records of client progress and services provided.
- Conducted home visits to assess the safety and well-being of clients.
- Instructed clients in basic computer literacy such as setting up email accounts, navigating websites.
- Attended staff meetings regularly to keep informed about changes in policies or procedures.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
- Engaged with families of clients by attending meetings and providing updates on progress.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted clients in developing independent living skills, such as budgeting and nutrition.
Military Police Officer
United States Army National Guard
San Diego, CA
02.2001 - 02.2009
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used skills such as active listening and collaborative problem-solving daily to connect with soldiers and family members and address concerns.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Interviewed soldiers and family members and assessed to evaluate mental or physical condition of individual.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
Education
Bachelor of Arts - Criminal Justice
University of Phoenix
Tempe, AZ05-2011
Skills
- Crisis Intervention Techniques
- Cognitive Behavioral Training
- Research/Due Diligence
- Substance Abuse
- Juvenile Diversion Programs
- Corrections Experience
- Community Service Programs
- Juvenile Probation
- File Reviews
- Outreach Programming
- Report Writing
- Suicide Prevention Training
- Case Management
- Case Planning
- Exceptional Communicator
- Public Speaking
- Investigations
- Documentation
- Verbal and Written Communication
- Field Experience
- Class Instruction (Behavioral Health Instructor)
- Conflict Resolution
- Training and Mentoring
- Crisis Intervention
- Referral Coordination
- Knowledgeable in Microsoft Office
- Advocacy and Counseling
Certification
- CPR Certified (Expires October 2025)
- PERT Certified
Affiliations
- Reading
- Weight training
- Cooking and baking
- Spending time with family
Accomplishments
- Recognition by San Diego Probation Department for training new officers
- Recognition by the San Diego Probation Department for volunteering in community recruitment events
Timeline
Independent Living Assistant
ACT Services
01.2022 - 12.2022
Deputy Probation Officer
County of San Diego Probation Department
08.2004 - 07.2024
Military Police Officer
United States Army National Guard
02.2001 - 02.2009
Bachelor of Arts - Criminal Justice
University of Phoenix
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