Susie Ramirez
Rosenberg,TX
Summary
Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment. Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
8
8
years of professional experience
Work History
Dental Treatment Coordinator
KRB Dentistry
Rosenberg, TX
06.2022 - Current
- Scheduled appointments and maintained calendars for staff members.
- Responded promptly to emails from customers and other departments within the organization.
- Maintained reception area cleanliness and tidiness.
- Present treatment plans
- Verify Insurance benefits
- Process and Collect Payments / Payment plan options
- Work with Open Dental
- Help patients sign consents
- Greet patients check patients in
- Walk patients out and go over next step for treatment and get them scheduled
- Confirm appointments
- ECT...
Receptionist Administrator
Dentist USA
Rosenberg, Tx
06.2016 - 06.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered phone calls and messages for DR Nguyen-physician Dentist dental facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Receptionist Administrator
Made Ya Smile
Rosenberg, tx
10.2020 - 05.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Treatment plans
- Collected payments
- Referrals/ emails
- Processed Payments
- Verification of PPO Plan Insurance
- Educated patients on ability to read a treatment plan
- Consents
- ect
Education
High School Diploma -
Sam Houston High School
Houston, TX05-1998
Skills
- Dental procedure knowledge
- Treatment Planning
- Insurance Verification
- HIPAA Compliance
- Office Administration
- Phone Etiquette
- Case Presentation
- Patient Care Coordination
- Payment Processing
- Patient Scheduling
- Electronic Dental Record (EDR)
- Office Opening and Closing
- Dental Terminology
- Insurance Billing
- Spanish Fluency
Timeline
Dental Treatment Coordinator
KRB Dentistry
06.2022 - Current
Receptionist Administrator
Made Ya Smile
10.2020 - 05.2021
Receptionist Administrator
Dentist USA
06.2016 - 06.2022
High School Diploma -
Sam Houston High School
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