Susie Reece
Concord,Georgia
Summary
Qualified Customer Service Professional with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
39
39
years of professional experience
Work History
Real Estate Agent
Dwelli
2023.02 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
Customer Service Representative
Publix
2023.02 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Open Cash office at beginning of day, including balancing of safe and distributing cash drawers to registers, setting up lottery for the day and assigning positions to cashiers.
- Closing of store and cash office. Closing process includes collecting all cash drawers and lottery, counting and balancing cash and lottery, preparing deposits and setting up tils for the following day.
- Supervise and assign Front End employees daily and closing responsibilities.
Real Estate Agent
True North Real Estate Advisors
2021.02 - Current
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Planned and coordinated open house events to move properties.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Verified accuracy of documentation and fund disbursements for sales.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
Real Estate Sales Agent
Keller Williams Atlanta Partners
2016.06 - 2021.02
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Applied various methods to build client base, including networking, email and social media.
- Generated lists of properties comparable with buyers' needs and financial resources.
- Advised sellers on making homes more appealing to buyers in competitive marketplace.
- Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Counseled customers on market current status for residential and land markets.
- Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Helped homeowners and homebuyers sell or purchase residential properties in all areas.
- Determined best mortgage options to help clients obtain financing at best rates and terms.
Owner/Office Manager
Prestige Foundations, Inc.
1999.09 - 2020.08
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed day-to-day business operations.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Accounting Manager
Foundation Constructors Inc
1995.07 - 1998.10
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
- Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
- Managed payroll processing and changes for 16 employees.
Customer Service Representative
Allstate Insurance Co
1990.05 - 1992.02
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cashier
Macy's
1985.02 - 1986.11
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed refunds for worn, damaged and broken merchandise.
Education
Georgia Real Estate License -
Atlanta Partners Real Estate School
Peachtree City, GA06.2016
High School Diploma -
Mcintosh High School
Peachtree City, GA06.1986
Skills
- Attention to Detail
- Negotiation Management
- Analytical and Logical Thinking
- Client Relations
- Service Orientation
- Purchase Agreement Writing
- Articulate and Persuasive
- Buyer and Seller Representation
- Verbal and Written Communication
- Adaptability and Flexibility
- MLS Data Entry and Maintenance
- Service Oriented
- Property Research
- Partnership Development
- Contract Preparation
- Account Updating
- Scheduling
- Complaint Resolution
- Critical Thinking
- Recordkeeping Strengths
- Money Handling Abilities
- Credit Adjustments
- Prioritization
- Multi-Line Phone Talent
- Staff Training
- Administrative Support
- Problem-Solving Abilities
- Account Management
- Office Equipment Proficiency
- Customer Relations
- Team Development
- Spreadsheets
- POS Systems Expert
Timeline
Real Estate Agent
Dwelli
2023.02 - Current
Customer Service Representative
Publix
2023.02 - Current
Real Estate Agent
True North Real Estate Advisors
2021.02 - Current
Real Estate Sales Agent
Keller Williams Atlanta Partners
2016.06 - 2021.02
Owner/Office Manager
Prestige Foundations, Inc.
1999.09 - 2020.08
Accounting Manager
Foundation Constructors Inc
1995.07 - 1998.10
Customer Service Representative
Allstate Insurance Co
1990.05 - 1992.02
Cashier
Macy's
1985.02 - 1986.11
Georgia Real Estate License -
Atlanta Partners Real Estate School
High School Diploma -
Mcintosh High School
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