Susie Ross
Henderson,TN
Summary
Retired from Piggly Wiggly Alabama Distributing Company, seeking part time computer work from my home office
Overview
32
32
years of professional experience
Work History
Retail Counselor
Piggly Wiggly Alabama Distribution Company Inc.
Bessemer, AL
09.1998 - 03.2011
- Retail Counselor to 127 stores in 4 states
- Trained store staff
- Opened new stores within Tennessee, Alabama, Georgia, and Mississippi (equipment purchases, vendor coordination, staff training)
- Used POS system to process sales, returns, online orders, and gift card activations.
- Merchandized product, trained staff in productive advertising.
- Coordinated Customer needs with vendors' products at three annual Food shows,
Registered Dental Assistant
Dental Associates, Jackson, Tn.
03.1979 - 09.1990
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
Store Manager
Piggly Wiggly Supermarket
Henderson, TN.
01.1991 - 01.1997
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Diploma - General Office Services
Lexington High School
Lexington, TN.05.1969
Skills
- Complex Problem-Solving
- Retail Objectives
- Computer Proficiency and Microsoft Office
- Service Contracts
- Strong Communication and Interpersonal Skills
- Item Ticketing and Pricing
- Upselling Strategies
- Revenue Growth
- Team Cooperation
- Customer Assistance
- Reviewing Resumes
- Equipment Purchasing
- Retail Effectiveness
- Merchandising and Display
- POS Systems
- Excellent Written and Verbal Communication
- Sales Contracts
- Providing Feedback
- Retail Support
Timeline
Retail Counselor
Piggly Wiggly Alabama Distribution Company Inc.
09.1998 - 03.2011
Store Manager
Piggly Wiggly Supermarket
01.1991 - 01.1997
Registered Dental Assistant
Dental Associates, Jackson, Tn.
03.1979 - 09.1990
Diploma - General Office Services
Lexington High School