Susie Silbas
Kissimmee,FL
Summary
Seasoned Supervisor of Distribution Operations at BJ's Wholesale, adept in enhancing operational efficiency and team leadership. Excelled in streamlining processes, boosting customer satisfaction, and fostering a safe work environment. Skilled in critical thinking and excellent communication, consistently achieving goals through innovative solutions and effective problem-solving.
Overview
18
18
years of professional experience
Work History
Supervisor of Distribution Operations
BJ's Wholesale
06.2017 - 11.2024
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
- Maintained a safe work environment, conducting regular safety training sessions for staff.
- Took the opportunity to help all families.
- Innovative problem solving and decision making to positively impact the guest experience and resolve guest concerns.
HR Manager
BJ's Wholesale
05.2017 - 06.2021
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Motivated employees through special events, incentive programs, and constructive feedback by applying team building and communicational skills.
- Highly organized and detail-oriented Scheduling Coordinator with 5 years of experience managing complex schedules, coordinating appointments, and ensuring efficient workflow across multiple departments.
Sales Representative
Metrovista
07.2016 - 05.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Area Supervisor
Ross Dress for Less
03.2016 - 12.2016
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
Daycare Owner/Operator
Mrs Susie's Home Daycare
05.2007 - 06.2016
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Improved customer retention rates by providing exceptional care services tailored to individual child needs.
- Resolved conflicts among children with empathy and effective problem-solving techniques.
Education
No Degree - Business Management
San Antonio College
San Antonio, TX12-1987
Skills
- Team building
- Excellent communication
- Critical thinking
- Team leadership
- Shipping and receiving
- Warehouse operations
- Operational efficiency
- Order fulfillment
- Strategic planning
- Project management
- Customer needs assessment
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Worker supervision
- Organizational skills
- Verbal and written communication
- Safety protocols
Timeline
Supervisor of Distribution Operations
BJ's Wholesale
06.2017 - 11.2024
HR Manager
BJ's Wholesale
05.2017 - 06.2021
Sales Representative
Metrovista
07.2016 - 05.2017
Area Supervisor
Ross Dress for Less
03.2016 - 12.2016
Daycare Owner/Operator
Mrs Susie's Home Daycare
05.2007 - 06.2016
No Degree - Business Management
San Antonio College
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