Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susie Smith

Blytheville,AR

Summary

Accomplished Clinical Manager with a proven track record at DaVita, enhancing patient safety and staff efficiency through expert clinical leadership and effective communication. Skilled in patient records administration and staff supervision, I have significantly improved care delivery and fostered a positive work environment, demonstrating a commitment to excellence in healthcare. Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure. Observant individual promoting effective onboarding, training and mentoring. Medical Practice Manager with 26 years of preparing and maintaining accurate office and patient records. Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents. Attentive Clinic Supervisor monitoring wait times and ensuring efficient patient flow. Energetic professional proven to handle difficult situations with poise and composure. Results-driven Clinical Supervisor successful in creating innovative educational programs. Works with nurse leaders and healthcare staff to improve patient care and outcomes. Focused on developing strong teams while serving as positive role model. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Clinical Manager

Physicians Surgery Center
03.2023 - Current
  • Provide ongoing support to patients scheduled for surgery.
  • Provided updated information to staff on the scheduling of surgeries and the occasional cancellation and altering of schedules.
  • Implemented new policies and educated staff on changes.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Worked with physician to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Worked with accounting on ensuring a smooth payroll biweekly.
  • Selected, promoted and terminated staff members.
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Monitored all phone calls and scheduled appointments.

Registered Nurse

Great River Medical Center Cancer Center
10.2020 - 02.2023
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Monitored patient reactions after administering medications and IV therapies.

Surgical Nurse

Great River Medical Center, Surgery Department
01.2017 - 09.2020
  • Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
  • Assisted families by answering questions, supplying general information and providing frequent updates on patient progress.
  • Connected with patients and families from variety of cultural and economic backgrounds to establish and maintain open communication for improved patient outcomes.
  • Evaluated patients to detect contraindications before anesthesia or scheduled surgery.
  • Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
  • Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
  • Communicated medical information and discharge instructions to patients and families to reduce return visits.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Investigated and resolved issues affecting hospital operations and patient care.

Intensive Care Nurse

Crittenden Memorial Hospital
03.2012 - 09.2015
  • Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
  • Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
  • Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
  • Assessed equipment for safety and functionality and requested repair or replacement of non-conforming machines.

Clinical Manager

DaVita
02.2009 - 03.2012
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Regularly evaluated employee performance and provided feedback.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.

Charge Nurse

South Mississippi County Hosipital
05.2004 - 02.2009
  • Monitored nursing care, patient assessment processes, and treatment implementations.
  • Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.

Registered Nurse

Cullom Clinic
06.1998 - 06.2006
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Educated family members and caregivers on patient care instructions.

Education

Associate of Science - Nursing

Mississippi County Community College
Blytheville, AR
05.1998

Skills

  • Clinical Leadership
  • Training and mentoring
  • Staff Supervision
  • Staff Scheduling
  • Team Management
  • Managerial experience
  • Clinical Instruction
  • Patient records administration
  • Records Management
  • Patient relationship management
  • Patient Education
  • HIPAA
  • Patient Safety
  • Effective Communication
  • Emergency situational awareness
  • Staff Guidance
  • Clinical Documentation
  • Quality Control
  • Direct Patient Care
  • Clinical education
  • Care Delivery

Timeline

Clinical Manager

Physicians Surgery Center
03.2023 - Current

Registered Nurse

Great River Medical Center Cancer Center
10.2020 - 02.2023

Surgical Nurse

Great River Medical Center, Surgery Department
01.2017 - 09.2020

Intensive Care Nurse

Crittenden Memorial Hospital
03.2012 - 09.2015

Clinical Manager

DaVita
02.2009 - 03.2012

Charge Nurse

South Mississippi County Hosipital
05.2004 - 02.2009

Registered Nurse

Cullom Clinic
06.1998 - 06.2006

Associate of Science - Nursing

Mississippi County Community College
Susie Smith