Susie Soto
Back of House/ Retail Associate
Garden Grove,CA
Summary
Dynamic and dependable professional with experience at Disneyland Resort, excelling in merchandise handling and logistics. Proven ability to enhance workplace efficiency through effective teamwork and problem-solving. Recognized for optimizing space utilization and maintaining high standards of organization, contributing to successful promotional events and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Back of House Retail Team Member
Disneyland Resort
04.2018 - Current
- Managed back-of-house logistics, coordinating efficient flow of merchandise to sales areas.
- Implemented best practices for cleanliness and organization, enhancing overall workplace efficiency.
- Contributed to successful promotional events through efficient preparation, setup, and restocking of sale items.
- Prevented loss of revenue by reporting suspicious activity or signs of theft to leadership immediately.
- Collaborated with front-of-house staff to quickly fulfill customer requests and address any concerns.
- Optimized space utilization within the back-of-house area for easier access to products while preserving safety standards.
- Reduced merchandise damage by implementing proper storage techniques and handling guidelines.
- Developed rapport with team members, fostering a collaborative work environment that prioritized open communication and mutual respect.
- Maintained a safe work environment by adhering to safety protocols and promptly addressing hazards.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Lifeline Independent Agent
Safe Link
06.2016 - 12.2017
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Process Applications, use specialized software and databases,
- Assist and verify eligibility, enrollment, eligible customers with discounted phone or internet services from the lifeline program.
- Inform clients of policies and procedures
Cashier/Sales Floor Associate
Walmart
08.2015 - 03.2017
- Operated cash register, processing transactions accurately and efficiently.
- Assisted customers with inquiries, providing product information and recommendations.
- Maintained organized sales floor, ensuring merchandise was stocked and displayed properly.
- Collaborated with team members to improve customer service and store efficiency.
- Implemented promotional displays to enhance product visibility and drive sales.
- Collaborated with team members to maintain cleanliness and organization of work area.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
BBA - Business Administration
Umass Global University
Aliso Viejo, CA05-2025
No Degree - Medical Assistant
Santa Ana College
Santa Ana, CA01-2011
High School Diploma -
Horizon High School
Garden Grove, CA06-1998
Skills
- Efficient multitasking
- Merchandise handling and heavy lifting
- Adaptable to change
- Product organization
- Teamwork and collaboration
- Problem-solving
- Dependable and reliable
- Problem-solving abilities
- Product knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Back of House Retail Team Member
Disneyland Resort
04.2018 - Current
Lifeline Independent Agent
Safe Link
06.2016 - 12.2017
Cashier/Sales Floor Associate
Walmart
08.2015 - 03.2017
BBA - Business Administration
Umass Global University
No Degree - Medical Assistant
Santa Ana College
High School Diploma -
Horizon High School
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