Summary
Overview
Work History
Education
Skills
Timeline
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Susie Sowers

Bland,VA

Summary

Highly-organized professional talented in promoting safety, activity engagement and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complex problems.

Overview

22
22
years of professional experience

Work History

Quality Tech I

Tekni-Plex
Dublin, VA
10.2022 - Current
  • Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
  • Provided technical support to other departments as needed.
  • Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
  • Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
  • Maintained accurate records on product inspection results and reported findings to management team.
  • Audited finished products against applicable industry standards before releasing them for shipment.
  • Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
  • Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.

Clinical Assistant

Carilion New River Valley Medical Center
Christiansburg, VA
04.2016 - 06.2019
  • Answered phones and responded to inquiries from patients or family members.
  • Assisted in the preparation of patients for examinations and treatments.
  • Collected specimens from patients for lab testing.
  • Worked collaboratively with other healthcare professionals to provide quality care for patients.
  • Maintained inventory of supplies used in clinical setting.
  • Ensured that all clinical areas were clean, sanitary, and well organized at all times.
  • Provided education to patients on health topics and preventive care measures.
  • Assisted physicians with minor surgical procedures.
  • Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
  • Assisted patients with basic care and provided excellent service.
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Aided in clinical care and maintained patient well-being across several areas and locations.
  • Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Organized charts, documents and supplies to maintain team productivity.
  • Kept facility stocked with necessary supplies, equipment and instruments.

Office Manager

Sandeep Vardan, MD
Bluefield, VA
04.2002 - 04.2016
  • Organized company events including holiday parties, team building activities .
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Developed and implemented office policies and procedures.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained filing system for records, correspondence and other documents.
  • Monitored inventory levels and placed orders when needed.
  • Provided training to new hires on office policies and procedures.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Ensured compliance with applicable laws regarding employment practices.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Maintained confidential records relating to personnel matters.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Coded and entered daily invoices with in-house accounting software.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.

Education

Some College (No Degree) - Health and Safety

Virginia Western Community College
Roanoke, VA

Skills

  • Analytical Thinking
  • Excellent Communication
  • Multitasking
  • Interpersonal Skills
  • Time management abilities
  • Professional Demeanor
  • Written Communication
  • Active Listening
  • Task Prioritization
  • Customer and Service-Oriented
  • Decision-Making
  • Hardware troubleshooting
  • Mobile App Development
  • Search Engine Optimization
  • Equipment Maintenance
  • Documentation and Recordkeeping
  • Adaptability and Flexibility

Timeline

Quality Tech I

Tekni-Plex
10.2022 - Current

Clinical Assistant

Carilion New River Valley Medical Center
04.2016 - 06.2019

Office Manager

Sandeep Vardan, MD
04.2002 - 04.2016

Some College (No Degree) - Health and Safety

Virginia Western Community College

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Susie Sowers