Susie Thomas

Completed over 600 hours of hands-on clinical experience in diverse healthcare settings, including:

• Emergency & Critical Care (ICU, ER, IMC) – Assisted in life-saving interventions, IV therapy, and emergency procedures.
• Observed changes in patient conditions and reported them to supervising nurse or physician.
• Medical-Surgical & Long-Term Care – Managed post-op recovery, wound care, and chronic disease management.
• Performed physical exams and collected vital signs for assigned patients.
• Maternal and Pediatric Care – Supported labor and delivery, neonatal assessments, vaccinations, and parent education.
• Behavioral Health – Provided crisis intervention and therapeutic communication for patients with psychiatric disorders.
• Documented information about patient care, vitals and condition markers in computer system.
• Community health – delivered preventive care, medication management, and health education for underserved populations.

• Created detailed property descriptions for use in marketing material.
• Responded promptly to client inquiries via phone or email.
• Showed residential properties and explained features, value and benefits of available homes.

• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
• Responded to customer issues to provide immediate resolution and improve retention.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

• Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
• Responded promptly to customer inquiries about their policies and provided timely updates as needed.
• Greatly improved office operations by reducing backtracking of work through creation of material movement process.