Susie Whiteside
Millbrook,AL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager 30 plus years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager Bowling Centers
42 F Maxwelll AFB
Maxwell AFB, Alabama
08.2003 - 03.2022
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Bookkeeper
Michaels
Prattville, AL
04.2002 - 09.2003
- Maintained and processed invoices, deposits and money logs.
Waitress
Waffle House
Millbrook, AL
05.2002 - 10.2002
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
General Manager Bowling
Brunswick Corporation
Southren California Area, CA
03.1994 - 01.2001
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Associate of Science - Business Administration And Management
Hotel/Motel
Correspondence While Husband Station EnglandAssociate of Science - Business Administration
Okaloosa Technical College And Choice High School
Fort Walton Beach, FL04.1978
Skills
- Human Resources Oversight
- Originality and Creativity
- Customer Service Management
- Budget Control
- Performance Assessment
- Policy Development and Enforcement
- Employee Motivation
- Decision Making
- Sales Promotion
- Team Leadership
- Goal Setting
- Financial Statement Review
- Staff Scheduling
- Focus and Follow-Through
Certification
- BPAA Bowling School, Certification Training -
- SavServ Food Handling Cert Dram Shop Cert
- Air Force numerous trainings required by Air Force
Timeline
General Manager Bowling Centers
42 F Maxwelll AFB
08.2003 - 03.2022
Waitress
Waffle House
05.2002 - 10.2002
Bookkeeper
Michaels
04.2002 - 09.2003
General Manager Bowling
Brunswick Corporation
03.1994 - 01.2001
Associate of Science - Business Administration And Management
Hotel/Motel
Associate of Science - Business Administration
Okaloosa Technical College And Choice High School
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