Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Timeline
Generic
SUSIE BILLINGSLEY

SUSIE BILLINGSLEY

Eagleville,TN

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

32
32
years of professional experience

Work History

Floral Lead

Kroger
12.2022 - Current
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Imparted knowledge on plants and flowers to customers.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Worked well in team setting, providing support and guidance.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

E-Commerce Supervisor and Pricing Coordinator

Kroger
12.2018 - 12.2021
  • Built team of 15 and grew department productivity 507% in 60 days
  • Determined root cause of data quality errors and recommended long-term solutions
  • Collaborated with multi-functional roles to communicate and align development efforts
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience
  • Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers
  • Built relationships with customers and community to establish long- term business growth.

Financial Advisor

Principal Financial Group
01.2014 - 03.2015

Financial Advisor

MetLife
04.2011 - 11.2013

Financial Advisor

C. Don Ladd & Associates, Ameriprise Financial
10.2001 - 03.2011
  • 72M AUM
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives
  • Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals
  • Prepared for and coordinated marketing events, created marketing compliance documentation and managed event marketing reimbursement to increase customer base and grow revenue
  • Cultivated and strengthened relationships with wholesalers and educated clients on account services and capabilities.

Director

Promiseland Learning Center
08.1999 - 06.2001
  • Hired and directed teams to achieve daily and long-term operations and business goals
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction
  • Managed daily operations to foster increased productivity
  • Monitored office workflow and administrative processes to keep operations running smoothly
  • Led development of Mother's Day Out program with 8 participants into accredited preschool with 85 students.

Children's Ministry Director

First Church Of The Nazarene Bradenton
06.1995 - 06.1996
  • Recruited and trained 83 volunteers and staff in care of children and facility procedures
  • Created and maintained safe and nurturing environment for children
  • Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans
  • Supervised children from birth to 5th grade
  • Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors
  • Offered individual attention for children dealing with learning, emotional or home problems
  • Vetted volunteers and interested parties for criminal history or issues risking children
  • Prepared, coordinated and distributed information about yearly schedule of activities and classes

Correspondence Secretary, President

LifeWay Christian Resources
04.1991 - 06.1995
  • Communicated with executives
  • Edited letters and written material for correspondence
  • Managed and maintained efficient, well-organized filing system.

Education

MBA - Organizational Leadership

Nova Southeastern University
Davie, FL
07.1997

Bachelor of Science - Elementary Education

Trevecca Nazarene University
Nashville, TN
08.1990

Bachelor of Science - Humanities

Trevecca Nazarene University
Nashville, TN
08.1990

Skills

  • Multitasking Abilities
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Decision-Making
  • Training and Development
  • Staff mentoring & leadership
  • Project leadership

Accomplishments

  • Served as Chief Operations Officer of Let's Make THE Difference 501(c)(3), a global organization of highly motivated philanthropists dedicated to providing economic change in Africa through online education and empowerment.

Additional Information

  • AWARDS , Golden Snoopy - most comprehensive financial plans - MetLife - 2012 President's Award of Excellence in Quality of Advice - Ameriprise Financial - 2005 Family Financial Fitness Award - RiverSource Life Insurance - 2005
  • CERTIFICATIONS , Series 7 License - 2001 Life & Health Insurance License - 2001 Certified Retirement Planning Counselor (CRPC) - 2005
  • Engaging individual with more than 20 years working as a financial advisor. Determined and effective in nurturing client relationships, generating revenue with new accounts and making presentations to prospects. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about risk management, behavioral finance and excellent customer service. Drives customer loyalty by providing friendly, reliable and skilled support.

Timeline

Floral Lead

Kroger
12.2022 - Current

E-Commerce Supervisor and Pricing Coordinator

Kroger
12.2018 - 12.2021

Financial Advisor

Principal Financial Group
01.2014 - 03.2015

Financial Advisor

MetLife
04.2011 - 11.2013

Financial Advisor

C. Don Ladd & Associates, Ameriprise Financial
10.2001 - 03.2011

Director

Promiseland Learning Center
08.1999 - 06.2001

Children's Ministry Director

First Church Of The Nazarene Bradenton
06.1995 - 06.1996

Correspondence Secretary, President

LifeWay Christian Resources
04.1991 - 06.1995

MBA - Organizational Leadership

Nova Southeastern University

Bachelor of Science - Elementary Education

Trevecca Nazarene University

Bachelor of Science - Humanities

Trevecca Nazarene University

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SUSIE BILLINGSLEY