Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Susie E Millmine

Nicholasville,KY

Summary

I have many years of experience, including Customer Service Representative for Metlife Tricare Dental Program. With that, I passed a security clearance through the Department of Defense. I took incoming calls from Military families regarding their Dental Coverage, which required me to be able to use Microsoft Office applications, exceptional verbal/written communication and interpersonal skills. I also have worked as a Bakery Manager, Pet Sitter, Server, and as a Sorter,Packaging, and Lowboy & RC Truck Operator in industries including factory work, food, and pet sitting. I hold a High School Diploma from and I acquired an associates degree in Human Services in Applied Science from Bluegrass Community & Technical College.

Overview

18
18
years of professional experience

Work History

Residential Property Manager

Winterwood Incorporation
Lexington, KY
05.2023 - Current
  • Developed and implemented residential property management strategies to maximize rental income.
  • Conducted regular inspections of properties to ensure compliance with local laws and regulations.
  • Worked 2 RD government properties
  • Knowledge of how to use OneSite
  • Created detailed reports for landlords on the condition of their properties.
  • Reviewed tenant applications and screened potential tenants for credit, background, and employment history.
  • Resolved tenant disputes in a timely manner by listening to both sides and proposing solutions.
  • Negotiated leases with tenants, ensuring all terms were clearly outlined and agreed upon.
  • Coordinated maintenance services such as plumbing, electrical repairs, landscaping.
  • Ensured that all rent payments were collected on time from tenants.
  • Maintained accurate records of all financial transactions related to rental properties.
  • Provided support to tenants regarding any issues or concerns they had about their rental units.
  • Managed the eviction process when necessary in accordance with applicable laws.
  • Prepared monthly statements for each landlord detailing rental income received and expenses incurred.
  • Organized the move-in, move-out process for new, former tenants including cleaning services if needed.
  • Inspected vacant units prior to leasing out to make sure they meet safety standards.
  • Monitored market conditions in order to adjust rents accordingly when appropriate.
  • Responded promptly to repair requests from tenants in a professional manner.
  • Kept updated records of all tenant information such as contact details and lease agreements.
  • Handled resident complaints and expedited maintenance requests.
  • Developed relationships with vendors who provide services related to residential property management.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Exercised direct supervision over property staff.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Completed lease applications and verifications, notifying prospects of results.
  • Facilitated tenant paperwork processing and verification.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Updated tenant and unit information to keep current in housing database.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Met with clients to negotiate management and service contracts.
  • Prepared detailed budgets and financial reports for properties.
  • Compiled and conveyed operational and financial data to regional manager.
  • Recommended clarifications and changes in program policies to director of property management.
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.

Leasing Professional

West Hills Apartments
Cincinnati, OH
08.2017 - 02.2023
  • Contacted and followed up with tenants on renewal notices.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted background checks on applicants.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Checked rental eligibility by following company's verification process.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Conducted informative and personalized tours, resulting in new leases.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Maintained accurate records of correspondence with and from tenants.
  • Detailed application requirements and answered questions from prospective tenants.

Customer Service Representative

Metlife Tricare Dental Program
Lexington, KY
03.2014 - 05.2017
  • Took incoming calls from Military
  • Families regarding their Dental coverage- from claims to billing
  • Passed a security clearance from the
  • Department of Defense
  • Able to use
  • Microsoft Office applications, exceptional verbal/written communication and interpersonal skills
  • Ability to use many software programs,
  • Experience in care management,
  • Experience with behavioral change,
  • Provided members with personalized attention and guidance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to obtain account information.

Bakery Manager

Caramandas Bake, Shoppe
Lexington, KY
07.2010 - 02.2014
  • Used software tools including: The owner created his own software for sales, it was called Orderman
  • Led a successful sales team
  • Managed a store
  • Performed personnel duties such as recruitment, interviewing, hiring, training, discipline and job termination
  • Responded to customer questions and complaints
  • Monitored sales floor to ensure customer satisfaction
  • Assigned duties to workers
  • Authorized payments and merchandise returns
  • Ensured merchandise was correctly priced and displayed
  • Ensured that merchandise was in good condition
  • Used credit card machines, cash registers and security cameras
  • Scheduled employees
  • Knowledge sets include: Customer Service Training,
  • Employee Training, Firing, Hiring,
  • Management, Training.

Lowboy and RC Truck Operator, Sorter, Packaging

Levi's Strauss
Hebron, KY
12.2006 - 03.2010
  • Labeled packages and products
  • Met packing requirements
  • Received and processed items for shipment
  • Prepared items for shipment
  • Inspected products quality before packing
  • Cleaned work
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Inspected and sorted items or materials according to type, size or coloring.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Operated hand trucks, pallet jacks and forklifts to move materials.

Education

Human Services - Human Services Applied Science

Bluegrass Community & Technical College
05-2009

High School Diploma -

Ramey Estep High School
01.2006

Skills

  • Microsoft Office Applications, Exceptional Verbal/Written
  • Communication and Interpersonal Skills, Cashier, Clerical,
  • Credit, Customer Satisfaction, Customer Service Training, Firing,
  • Hiring, Personnel, Photography, Recruiting, Sales, Scheduling,
  • Training, Continuous Improvement, Fast, Policy Analysis, Quality,
  • Quick Learner, Safety, Supervisory Skills, Tables
  • Certifications And
  • Professional Licenses
  • Certificate: Hebron Industrial Equipment Operators Permit, Levi's
  • Strauss & Company, 2007; Kentucky
  • Licenses Kentucky, Class D/Regular Operator
  • Customer relations
  • Credit card payment processing
  • Quality assurance controls
  • Shipping and receiving understanding
  • Courteous demeanor
  • Microsoft Office expertise
  • Problem-solving abilities
  • Fair housing compliance
  • Lease administration
  • Tenant relations
  • Maintenance Coordination
  • Rent collection
  • Resident relations
  • Maintenance Scheduling
  • Compliance Monitoring
  • Property Management
  • Staff Management
  • Work order monitoring
  • Vendor Management
  • Landscaping and grounds maintenance
  • Eviction notices
  • Knowledge of building codes
  • Tenant and eviction laws
  • Knowledge of leasing and market conditions
  • Maintenance knowledge
  • Leasing and sales

References

  • Roni Brown (Regional Manager for West Hills)- (859) 512-5283 OR (513) 574-0202
  • Lynn Cornelison 270-250-5766
  • Denise Summit (Regional Manager for Winterwood) 502-220-0856
  • Eric Curtsinger (Regional Manager for Winterwood) 859-693-8892
  • Christine Meyer (Regional Manager for Winterwood) 503-200-0100

Timeline

Residential Property Manager

Winterwood Incorporation
05.2023 - Current

Leasing Professional

West Hills Apartments
08.2017 - 02.2023

Customer Service Representative

Metlife Tricare Dental Program
03.2014 - 05.2017

Bakery Manager

Caramandas Bake, Shoppe
07.2010 - 02.2014

Lowboy and RC Truck Operator, Sorter, Packaging

Levi's Strauss
12.2006 - 03.2010

Human Services - Human Services Applied Science

Bluegrass Community & Technical College

High School Diploma -

Ramey Estep High School

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Susie E Millmine