SUSIE K. ROSALES
Anchorage
Summary
Human Resources professional with over four years of progressive HR experience and more than ten years supporting leadership, operations, and employee services in Alaska-based organizations. Proven ability to partner with leaders, interpret and apply HR policies, support employee relations and investigations, and deliver people programs in fast-paced, high-accountability environments. Known for integrity, sound judgment, confidentiality, and a strong commitment to serving Alaska communities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Resources Specialist I
Maniilaq Association
12.2010 - 08.2013
- Worked with hiring managers and conducted interviews for all qualified applicants; sorted through employment applications and determined eligibility along with completion of applications; completed all new hire paperwork, drug testing, and background checks; worked with the employment data base for hiring process; followed and was knowledgeable about the Policies and Procedures; conducted Human Resources employment investigations when needed and follow through with the proper actions; maintained strict confidentiality within the association.
Case Management Support
Southcentral Foundation
10.2016 - 08.2017
- Performs the coordination and management of administrative duties for the Pediatrics Team as well as the Integrated Care Team. Primary contact between customer-owners and team to ensure effective and efficient schedule coordination; verbal and written communication; information research and transfer; and system coordination.
Executive Assistant
Aqqaluk Trust
03.2019 - 08.2020
- Greets the public, greets callers and assists with making contact with the proper department and answers any inquiries. Maintains files for scholarships, accounting and board packets. Prepares Trustee board packets, minutes, agenda, minutes and meeting condiments. QuickBooks accounting tasks such as but not limited to accounts payable, accounts receivable data entry, print checks and create reports.
Facilities Leasing Manager
Kikiktagruk Inupiat Corp.
09.2020 - 10.2022
- Complete the day-to-day tasks for facilities team members. Create lease agreements, and view apartments for move-in/move-out inspections. Enter payments and move-in/move-out information into Buildium. Code invoices for accounting. Maintains applications for housing. Budget and submit receipts to accounting, track budgets, order supplies for units, monthly board meetings, and reporting for department.
Associate Personal Banker
Wells Fargo
10.2022 - 10.2023
- Assist customers with banking needs such as opening new accounts, closing accounts, personal loans, and credit card applications, assisting teller line when needed, opening, and closing of the branch, dual control verifying the vault and ATM machine. Prepare outgoing cash shipments and incoming cash shipment.
Customer Service Agent /Airline Reservation Agent
Alaska Airlines
11.2023 - Current
- Assist guests with travel needs in a fast-paced environment, and perform computer, iPad, and paperwork tasks. Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security). Process secure passenger luggage. Cargo duties e.g., review manifest, breakdown cargo manifest, deliver and take payments for freight, inspect and test outgoing cargo. At the direction of management may be assigned to perform duties of varying capacities to ensure guest satisfaction.
- Assisted in booking reservations, ensuring accuracy and adherence to company policies.
- Delivered exceptional customer service by resolving inquiries and concerns efficiently.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Secretary II
Northwest Arctic Borough School District
08.2015 - 11.2015
Tribal Family Specialist
Native Village of Kotzebue
08.2014 - 02.2015
Executive Assistant
Maniilaq Association
06.2010 - 09.2010
Receptionist
Peninsula Airways
07.2009 - 09.2009
DMV/Receptionist
Northwest Arctic Borough
10.2008 - 05.2009
Women & Child Advocate
Maniilaq Association
05.2008 - 09.2008
Family Caseworker I
Maniilaq Association
11.2007 - 05.2008
Education
GED -
Alaska Technical Center
Kotzebue, AK03-2007
Associate of Applied Science - Applied Business
University of Alaska Fairbanks
Fairbanks, AK12.2022
Skills
- Employee Relations & Case Management
- HR Policy Interpretation & Compliance (FMLA, ADA, Workplace Conduct)
- Internal Investigations & Documentation
- Full-Cycle Recruitment & Onboarding
- Workforce Support & Leadership Partnership
- Performance Management Support
- Engagement & Culture Initiatives
- Confidentiality & Ethical Judgment
- HR Program Coordination & Reporting
- HRIS & Data Management
- Conflict Resolution & Critical Thinking
- Training Support & Facilitation
- Alaska Native Corporation & Tribal Organization Experience
- Cross-Functional Collaboration
- Organizational & Talent Support
Certification
Occupational Endorsement Certificate - December 2022
Timeline
Customer Service Agent /Airline Reservation Agent
Alaska Airlines
11.2023 - Current
Associate Personal Banker
Wells Fargo
10.2022 - 10.2023
Facilities Leasing Manager
Kikiktagruk Inupiat Corp.
09.2020 - 10.2022
Executive Assistant
Aqqaluk Trust
03.2019 - 08.2020
Case Management Support
Southcentral Foundation
10.2016 - 08.2017
Secretary II
Northwest Arctic Borough School District
08.2015 - 11.2015
Tribal Family Specialist
Native Village of Kotzebue
08.2014 - 02.2015
Human Resources Specialist I
Maniilaq Association
12.2010 - 08.2013
Executive Assistant
Maniilaq Association
06.2010 - 09.2010
Receptionist
Peninsula Airways
07.2009 - 09.2009
DMV/Receptionist
Northwest Arctic Borough
10.2008 - 05.2009
Women & Child Advocate
Maniilaq Association
05.2008 - 09.2008
Family Caseworker I
Maniilaq Association
11.2007 - 05.2008
GED -
Alaska Technical Center
Associate of Applied Science - Applied Business
University of Alaska Fairbanks