Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Susie Samary Suta

Key West,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Case Manager

Samuel's House
03.2022 - Current
  • Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Established and maintained relationships with key stakeholders.
  • Provided leadership, guidance and support to staff members.
  • Liaised with social worker to expedite financial assistance not covered by insurance.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Developed and implemented training programs for staff.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Advocated for social and community service programs to increase awareness and funding.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Collaborated with community members to develop and implement service initiatives.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Participated in community events to promote services and engage with public.
  • Monitored program performance and outcomes for successful delivery of services.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
  • Assessed community needs and identified resources for social and community service programs.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained strong leadership skills by managing projects from start to finish.
  • Delivered services to customer locations within specific timeframes.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.

Airport-customer-service-agent

United Ground Express
03.2021 - Current
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
  • Produced and shared customer service reports to support management decision-making.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.
  • Provided assistance during emergency situations following established protocols to ensure passenger safety.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Education

High School Diploma -

Southern High School,
Guam
05.1999

Skills

  • Case Management
  • Community Outreach
  • Family Education Programs
  • Documentation And Reporting
  • Email and Telephone Etiquette
  • Community Resources
  • Documentation proficiency
  • Staff Management
  • Quality Assurance Controls

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.

Certification

  • Certified Airport Operation
  • CPR Certified
  • First Aide Certified

Languages

Micronesian
Native or Bilingual

Timeline

Case Manager

Samuel's House
03.2022 - Current

Airport-customer-service-agent

United Ground Express
03.2021 - Current

High School Diploma -

Southern High School,

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Susie Samary Suta