Susil Sahu
Chattanooga
Summary
A results-driven customer-focused analytical approach to think 'out of box' looking for a rewarding and challenging career which would be mutually beneficial in terms of learning experience and contribution to Organization growth.
Salesforce professional with robust experience in designing and implementing scalable solutions. Adept at leveraging technical skills in Salesforce architecture, automation, and integrations to drive business efficiency. Strong focus on team collaboration and adaptable to evolving project needs, ensuring reliable, result-oriented outcomes. Known for effective problem-solving, strategic thinking, and fostering collaborative environment.
Experienced with designing comprehensive Salesforce solutions tailored to business needs. Utilizes deep technical knowledge to streamline processes and improve system functionality. Track record of managing complex projects and fostering team collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Salesforce & Vlocity(SFI) Lead Architect
Elevance Health (Formerly Anthem)
11.2021 - Current
- Led architectural design initiatives, ensuring alignment with client requirements and industry standards.
- Developed comprehensive project plans, coordinating cross-functional teams for seamless execution.
- Implemented innovative design solutions that enhanced functionality and sustainability of structures.
- Mentored junior architects, fostering professional growth and enhancing team capabilities.
- Conducted thorough site assessments to inform design strategies and mitigate risks.
- Collaborated with stakeholders to define project scope, budget, and timelines effectively.
- Designed and implemented scalable architecture solutions to enhance system performance and reliability.
- Led cross-functional teams in developing enterprise-level applications, ensuring alignment with business objectives.
- Evaluated and integrated emerging technologies to improve infrastructure efficiency and reduce operational costs.
- Collaborated with stakeholders to define technical requirements and translate them into actionable project plans.
- Mentored junior architects, fostering skill development and promoting best practices in software design methodologies.
- Conducted system architecture reviews, identifying areas for improvement and ensuring adherence to industry standards.
- Established governance frameworks for architectural decisions, enhancing compliance and risk management strategies.
- Performed quality code review and removed technical debt and security vulnerabilities.
- Provided technical leadership to team members during system design.
- Contributed innovative ideas during brainstorming sessions that led to the successful execution of key initiatives.
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
- Enhanced system performance by optimizing code and implementing efficient algorithms.
- Conducted thorough code reviews to ensure optimal functionality, stability, and maintainability of software products.
- Collaborated with cross-functional teams to design and implement effective software solutions, resulting in increased customer satisfaction.
- Participated in strategic planning sessions to align technology investments with organizational goals and objectives.
- Designed scalable Salesforce architectures aligning with business objectives and user requirements.
- Led cross-functional teams to implement Salesforce solutions enhancing operational efficiency and user experience.
- Conducted system integrations using APIs, ensuring seamless data flow across platforms and applications.
Salesforce Solution Architect
Blue Cross Blue Shield of Tennessee
05.2017 - 11.2021
- Designed and implemented scalable architectural solutions aligning with business objectives.
- Collaborated with cross-functional teams to define technical requirements and project scopes.
- Led architecture review sessions, ensuring alignment with industry best practices and standards.
- Mentored junior architects on design principles, fostering professional growth and knowledge sharing.
- Developed comprehensive documentation for architectural designs, facilitating team understanding and compliance.
- Analyzed existing systems for optimization opportunities, driving process improvements across projects.
- Engaged stakeholders to gather feedback, refining solutions for better alignment with user needs.
- Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Mitigated risks associated with solution implementations by conducting thorough assessments of potential vulnerabilities prior to deployment.
- Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
- Provided technical leadership and mentoring for junior team members, fostering a supportive learning environment that promoted skill development and career growth.
- Ensured data security and compliance by establishing robust information governance policies and procedures.
Technical Lead
Cognizant Technologies Solutions
09.2014 - 05.2017
- Led cross-functional teams to deliver complex technical solutions on time and within budget.
- Mentored junior developers, fostering skill development and knowledge sharing across the team.
- Spearheaded process improvements that enhanced system efficiency and reduced downtime.
- Implemented best practices for software development lifecycle, improving code quality and reducing errors.
- Designed scalable architecture solutions that supported organizational growth and adaptability to market changes.
- Facilitated technical workshops, enhancing team capabilities in emerging technologies and methodologies.
- Delivered exceptional customer experiences by collaborating closely with clients during all stages of product development life cycle, from ideation to deployment.
- Managed team of [Number] personnel focused on implementing resolutions and updates.
- Managed budgets effectively across multiple projects without compromising quality or deadline adherence through careful planning and risk mitigation techniques.
- Developed technical solutions to diverse operational problems.
- Developed strategic roadmaps for technology initiatives aligned with organizational goals while maintaining focus on resource allocation efficiency.
- Provided educational expertise and mentoring to junior team members.
Technical Lead Software Developer
Accenture
12.2009 - 12.2013
- Led development teams in designing scalable software solutions aligned with business objectives.
- Mentored junior developers, fostering skill enhancement and knowledge sharing within the team.
- Spearheaded implementation of agile methodologies, improving project delivery timelines and collaboration.
- Analyzed system architecture to identify performance bottlenecks, recommending optimizations for efficiency.
- Conducted code reviews to ensure adherence to best practices and maintain high-quality standards.
- Developed technical documentation and training materials for new software applications and features.
- Evaluated emerging technologies, providing strategic recommendations to enhance product offerings and competitiveness.
- Collaborated with cross-functional teams to deliver high-quality software products on schedule.
- Developed reusable components for various projects, reducing development time and increasing efficiency across the team.
- Optimized code for scalability, handling increased user traffic without compromising performance.
- Conducted root cause analysis on reported issues, developing long-term solutions that prevented recurrence of similar problems in future releases.
- Led the design and implementation of complex software features, meeting project goals and client requirements.
Siebel Developer
IBM
01.2007 - 12.2009
- Developed and customized Siebel applications to enhance user experience and functionality.
- Collaborated with cross-functional teams to gather requirements and design system enhancements.
- Implemented data migration strategies for seamless integration between Siebel and external systems.
- Conducted system testing and troubleshooting to ensure application performance and reliability.
- Created documentation for managed Siebel environments to support multi-disciplinary development efforts.
- Ensured data integrity through the implementation of effective data migration strategies in Siebel projects.
Education
Master of Computer Applications (MCA) - Computer Science
University College of Engineering, Burla
Sambalpur,Odisha06-2006
Skills
- 17 years of CRM experience in IT with having around 10 years in Salesforcecom Development & Consulting including analysis, modelling, design, coding, testing and implementation
- Around 10 years of Salesforcecom Experience in the complete lifecycle of SDLC including System Analysis, Design, Development, Testing and Deployment
- 10 years of IT Experience with Salesforce platform specifically Sales, Service cloud applications, Vlocity Proven experience with the following skills Architecture, Design, Data Migration, Configuration Development, Deployment and testing (unit testing, user acceptance testing and system integration testing)
- 10 Years of experience in developing and customizing salesforce applications using Eclipse IDE with Forcecom plug-in and Forcecom IDE, authoring apex classes, visual force pages, Triggers, lightning web components, layouts, mini scripts, integration procedures, data raptors and customized meta-data components creating custom objects, fields, formula fields, process builder, lightning flows and validations
- 7 Years of Experience with relational databases and data modelling including SOQL, SOSL, Aggregate Relations, queries in apex classes, triggers and batch classes and customize queries to avoid gov limits
- 7 years of experience integrating salesforcecom cloud applications using web service integration with SOAP REST salesforce API's and Forcecom API and integration middleware like Heroku and MuleSoft
- 7 Years of Experience with data migration and formal salesforce using Apex Data loader, bulk APIs, and other ETL tools such as Informatica Cloud and Jitterbit
- 7 years of experience with Salesforce lightning, lightning Design Systems, App Design and Lightning Components
- Hands on experience on various SFDC Implementations on sales cloud, service cloud, marketing cloud, chatter, communities & App Exchange applications
- Experience in Configuration, Customization, Deployment and Integration of SFDC
- Proficient in requirement gathering, documentation skills, which include transforming business requirements to user requirements specification, functional requirements specification document and use case narratives
- Experience in different orgs of Salesforcecom Sandbox to Production, web head functional and E2E Sandbox where functionality will be tested by QE team and bugs will be assigned to the respective developers
- Hands on experience in administrative tasks like creating users and assigning roles, profiles, permissions sets and used Organization-Wide Default Security Controls to assign sharing rules for various kinds of Standard and Custom Objects
- Experience in Salesforcecom configuration creating the Custom Objects, several types of Custom fields, buttons, links, Record types, Page layouts, validation Rules, Email templates, Report types, Workflow Rules, Approval Process, Flows
- Experience in establishing relationships based on business cases using salesforce relationships Master-Detail, Lookup and Many-to-Many function Object between objects
- Experience in creating Roll-Up summary and Formula fields, Validations, Workflows, Approvals, Data migration and Deployments for different Applications
- Experience in Lead Management (Web-to-Lead assignment auto-responses) and Case Management (assignment escalation auto-responses and Email-to-Case)
- Experience in working with Salesforce for development like Apex, Visualforce, Forcecom IDE, SOQL and Web services Metadata API and integrating third party systems
- Development experience with creating Apex Classes, Apex Triggers, Batch Processes, Schedule Apex, Web services, HTML, CSS, Style sheets, JavaScript and AJAX
- Experience with Salesforcecom Web Services API's Forcecom SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API
- Extensively worked in inbound and outbound integration Salesforce
- Around 5 years experience in Salesforce Vlocity insurance manage package
- Experience with the Forcecom platform including template solutions like Sales Cloud and Service Cloud
- Experience in Design, creating innovative Salesforce solutions involving configuration of Salesforce, Vlocity and Managed Packages, creation and refinement of business process automation, and other business functionality
- Experience in Design architecture to release seamless salesforce applications for a corporation and advanced analytic products created for media engagement and entertainment organization
- Implemented customizations using Apex Classes, Apex Triggers, JavaScript, HTML, CSS, Omniscript, Integration Procedures, Data Raptors, Custom objects, fields, buttons, links, Record types, Page layouts, validation Rules, Email templates, Report types, Workflow Rules, Approval Process, Flows
- Work closely with Business Users in improving their business processes by suggesting the best practice that are possible through Salesforcecom the world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment
- Hands on experience in Salesforcecom Development by developing the presentation layer in Visualforce and business logic in the Apex Programming by creating unique Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web services API
- Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflow, Reports, Dashboard, Tasks and Events
- Experience in Salesforce for Vlocity insurance and Vlocity Health Insurance
- Hands on experience in Vlocity Omniscript, Vlocity Cards, Data Raptor
- Salesforce Certified Application Architect
- Salesforce Certified System Architect
- Salesforce Certified AI Associate
- Salesforce Certified Data Cloud Consultant
- Salesforce Platform Developer I Certified Professional
- Salesforce Admin Certified Professional
- Salesforce Certified Platform App Builder
- Enterprise architecture design
- Application integration
- IT governance
- Software development lifecycle
- Service cloud expertise
- Visualforce pages
- Sales cloud expertise
- Apex development
- Data modeling
- Workflow management
- Territory management
- Process automation
- Performance optimization
- API development
- Change data capture
- Platform app builder
- Einstein analytics
- User interface design
- Lightning web components
- Salesforce DX
- Heroku platform
- Omni-channel routing
- Custom metadata types
- Marketing cloud expertise
- Dynamic forms
- Salesforce integration
- Salesforce CPQ
- Security configuration
- Event monitoring
- Community cloud expertise
- Continuous integration
- Report building
- Security management
- Data migration
- Problem-solving
- Teamwork
- Data management
- Time management
- Team collaboration
- Active listening
- Effective communication
- Creative problem solving
- Decision-making
- Task prioritization
- Self motivation
- Javascript
- Customer relationship management
- Stakeholder communication
Certification
- Salesforce Certified Application Architect.
- Salesforce Certified System Architect.
- Salesforce Certified AI Associate.
- Salesforce Certified Data Cloud Consultant.
- Salesforce Platform Developer I Certified Professional.
- Salesforce Admin Certified Professional.
- Salesforce Certified Platform App Builder.
Languages
English
Hindi
Oriya
Timeline
Salesforce & Vlocity(SFI) Lead Architect
Elevance Health (Formerly Anthem)
11.2021 - Current
Salesforce Solution Architect
Blue Cross Blue Shield of Tennessee
05.2017 - 11.2021
Technical Lead
Cognizant Technologies Solutions
09.2014 - 05.2017
Technical Lead Software Developer
Accenture
12.2009 - 12.2013
Siebel Developer
IBM
01.2007 - 12.2009
Master of Computer Applications (MCA) - Computer Science
University College of Engineering, Burla
Disclaimer
I hereby state that all information provided is true to the best of my knowledge and belief. SUSIL KUMAR SAHU
Work Authorization
Approved I140 and GC is in process.
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