Susitra Dayanidhi

Client: Barclays Bank

• Executed source data validation bi-monthly for non-onboarded applications in Sailpoint; prepared dashboards for Director of IAM.
• Led quarterly reconciliation process for SailPoint Certifications, overseeing preparation, peer review, and quality control.
• Developed and maintained quarterly trackers to monitor certification processes effectively.
• Identified issues and created JIRA tickets for timely resolution.
• Reviewed and updated process documentation for FY22 from certification perspective.
• Managed end-user access tasks, including provisioning, de-provisioning, and modifications across systems.
• Conducted revocation validation post user access reviews, capturing evidence of completion.
• Validated user access roles by collaborating with business users to ensure compliance with IAM standards.

Client: World Bank Group

• Administered identity and security access for user and functional accounts across various platforms.
• Identified and eliminated common errors to minimize rework.
• Updated Standard Operating Procedures regularly in response to procedural changes.
• Prepared transition activity presentations containing essential application information.
• Maximized team performance by leveraging individual strengths and addressing weaknesses.
• Scheduled shifts according to client requirements.
• Conducted monthly and weekly performance discussions with clients.
• Shared best practices and processes with new hires for effective onboarding.

Client: Sony Pictures

• Approved hardware, software, and operating system requests as Change Coordinator.
• Managed changes across ten projects while ensuring compliance with protocols.
• Monitored implementation of changes to maintain project timelines and quality standards.

Client: Netgear

• Delivered networking assistance to end users as Senior Support Engineer.
• Installed and troubleshot Netgear products for customers via phone support.
• Handled escalated calls regarding advanced devices, including modems and access points.
• Resolved issues with print servers and wireless bridges during customer interactions.