Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SUSMITA BHUSAL

Lynchburg,VA

Summary

Communication Skills Team Management Adaptability Willingness to learn Open-Mindedness Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Pickup

Walmart
05.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Produced high-quality communications for internal and external use.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Loaded various delivery vehicles with correct order and balancing.

Cashier

Giant Food Stores
08.2022 - 02.2023
  • Operated cash register or POS system to receive cash, check, and credit card payment
  • Answered customer questions and provide store information
  • Helped customers find specific products, responded to questions and offered product advice
  • Organized office to keep space welcoming and professional.
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Intern and Full Time Web Developer

Eclat Infosys
02.2018 - 05.2020
  • Built website content and designs using HTML and CSS using the
  • Laravel Framework
  • Assisted in developing and maintaining user-friendly websites
  • Contributed to team drafts of documents and projects to aid web management
  • Gathered, outlined and reviewed business requirements
  • Experience of working in the Agile Framework
  • Redesigned sites to enhance navigation and improve visual appeal
  • Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems
  • Gathered, defined and translated client requirements into product stories and actionable tasks
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.

Teacher and Office Manager

Right Destination Institute
02.2015 - 08.2017
  • Responsible for instructing 10-15 students on all topics
  • In charge of the institute whole accounting and office management functions
  • Conducting several programs on holidays such as Dashain, Tihar, Christmas
  • Fathers Day and Parents Day
  • Reviewing all of the office suppliers and purchasing the necessary office supplies
  • Helping the teacher with self-grooming activities for the students, like painting class and cursive writing
  • Administered payroll and maintained proper documentation of employee personnel
  • Managed office inventory and placed new supply orders.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Helped students explore concepts with engaging, learning-focused activities.

Education

MBA - Business Administration And Management

University of People
Pasadena, CA

Bachelors - Information Management Information Technology And Management

St. Xaviers College (Tribhuvan University) Kathmandu
2018

High School Diploma -

Liverpool International College Kathmandu
2014

Skills

    Programming Language (HTML, CSS, C, java, php, Python)

    Database (SQL)

    Microsoft Office

    Agile Framework

    Spreadsheets

    Data Evaluation

    Account Management

    Retail Sales Customer Service

    Critical Thinking

    Computer Proficiency

    Microsoft PowerPoint

    Customer Relations

Accomplishments

  • Learning and experience in web development using Laravel
  • Member of Leo Club of Kathmandu peace eyes from 2014 and as Secretary in 2016-17
  • Learning of tally in 2011
  • Learning of Python with Django from April to June of 2021
  • Certificate of Participation in many programs organized by Leo club of Kathmandu Peace Eyes

Timeline

Pickup

Walmart
05.2023 - Current

Cashier

Giant Food Stores
08.2022 - 02.2023

Intern and Full Time Web Developer

Eclat Infosys
02.2018 - 05.2020

Teacher and Office Manager

Right Destination Institute
02.2015 - 08.2017

MBA - Business Administration And Management

University of People

Bachelors - Information Management Information Technology And Management

St. Xaviers College (Tribhuvan University) Kathmandu

High School Diploma -

Liverpool International College Kathmandu
SUSMITA BHUSAL