Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Ramsdale

Syracuse

Summary

I am applying for the patient care technician at St Joseph Hospital, a highly skilled and compassionate health care system. My direct experience has been in the medical call center, however in this role I believe my motivation adaptability and strong desire to learn make me a valuable candidate. I also think I have a great work ethic and real passion for this field. Compassionate Medical Call Center Representative known for high productivity and efficient task completion. Specialize in patient communication, medical terminology comprehension, and electronic health records management. Excel in empathy, active listening, and problem-solving to enhance customer satisfaction and support healthcare teams. Results-driven Medical Call Center Representative with significant experience in healthcare customer service. Demonstrated strengths include effective communication, problem-solving and adaptability in high-pressure environments. In previous roles, have consistently improved patient satisfaction ratings by delivering clear information and resolving queries efficiently under tight deadlines.

Overview

1
1
year of professional experience

Work History

COOK

TACO BELL
Syracuse
08.2024 - Current
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Provided guidance to new members on how to effectively contribute to the team.
  • Participated in weekly check-ins with management to discuss progress on objectives.
  • Collaborated with other teams to ensure successful completion of tasks.
  • Maintained accurate records of team activity and performance metrics.
  • Organized events such as training sessions, workshops, or conferences.
  • Provided support to team members in meeting project deadlines.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Collaborated with other departments to ensure successful product launches.

Call Center Representative

Medical Answering Services
Syracuse
09.2024 - 05.2025
  • Managed incoming calls and scheduled appointments for patients.
  • Educated patients on proper use of medications, treatments, and follow-up care instructions.
  • Verify Medicaid ID numbers to make sure enrollees would qualify for medical trips.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Completed routine maintenance and repair.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Performed outbound calls to remind patients about upcoming appointments.
  • Researched medical codes to ensure accurate billing practices were followed.
  • Trained new employees on best practices for working in the call center environment.
  • Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
  • Monitored patient satisfaction surveys and responded accordingly.
  • Provided detailed documentation of each call including notes on conversations with customers.
  • Followed HIPAA guidelines when handling confidential patient information.
  • Engaged with customers in an empathetic and professional manner at all times.
  • Collaborated with physicians, nurses, and other staff members as needed.
  • Processed payments from patients for copayments or other fees related to their care.
  • Assisted in resolving customer complaints in a timely manner.
  • Entered patient data into electronic health records accurately and efficiently.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Education

High School -

Holland Patent High School
01.2005

Skills

  • Employee training
  • Document management
  • Time management
  • Effective communication
  • Problem resolution
  • Attention to detail
  • Patient education
  • Event coordination
  • Extensive catering background
  • Positive and professional
  • Sanitation practices
  • Labor management
  • Allergen awareness
  • Cleaning and organization
  • Performance improvement
  • New hire training
  • Record management
  • HIPAA compliance
  • Team training
  • Cross-functional collaboration
  • Data entry
  • Patient confidentiality compliance
  • Patient Anxiety Reduction
  • Patient advocacy focus
  • Patient classification systems
  • Patient education skills
  • Patient comfort
  • Electronic health records
  • Appointment scheduling
  • Medical coding
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Performance metrics
  • Problem identification
  • Patient confidentiality
  • Insurance verification
  • Data analysis
  • Call center experience
  • Call coordination
  • Resolving issues
  • Problem-solving skills
  • Call control
  • Quality assurance optimization

References

  • Odalys Morell, 315-572-6876
  • Brianna Holtz, 786-779-4555

Timeline

Call Center Representative

Medical Answering Services
09.2024 - 05.2025

COOK

TACO BELL
08.2024 - Current

High School -

Holland Patent High School

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Michael Ramsdale