Sussie Benitez
HIALEAH,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. Extremely ambitious with a desire to go above and beyond, eager to learn new things, and a very fast learner. Skilled and highly effective with over 5 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions.
Overview
9
9
years of professional experience
Work History
Claims Admin Support Coach
Progressive Insurance
04.2023 - 02.2024
- Rotating Supervisor in different departments within my organization.
- Handling and directing teams with of over 17 admins
- Hosting weekly team meetings and trainings when needed.
- Live observations and quality work review observations for different teams and employees at a time.
- Handling PTO request and reviewing timecards for accuracy.
- Running phone reports weekly to ensure company goals are being met.
- Trained and mentored new personnel hires to fulfill various roles.
- Interview prepping and developing various admins interested in other positions within the company.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
Claims Support Specialist Int-Auth
Progressive Insurance
02.2022 - 03.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Handled PIP LIT Settlement Payments, as well as Reissues and Confessions.
- Chosen to handle all BULK Payments in a timely manner
- Trained Adjusters and CP's on how to accurately issue a payment.
- Trained CP's outside my team on how to process Attorney Docs.
- Help out with other departments outside my team (ex. Total Loss Window/translating and resolving customers concerns)
- On going communication with Reps to resolve issues and making sure their request are met properly and on time.
- In charge of hosting all weekly team meetings
- Handling E-ingestion processing high demand of emails
- Working with Demands, LORs, Releases, misc docs, & complaints
- Mentor of all new hires
- Trained/in charge of a whole new team of 15 people
- Trained new supervisors on processes
- A resource and go to person in many different teams & departments
Claims Admin Support Spec Assoc
Progressive Insurance
07.2021 - 02.2022
- Sort, open, organize and scan all demands, attorney, regular and returned mail into the EFF system.
- Responsible for organizing all attorney mail, sorting attorney mail by letter type: CRN's, Time Limited Demands, attorney correspondences, medical records, waivers of subrogation, complaints etc.
- Ensure that all mail especially demands and attorney mail is scanned and indexed to the correct rep with the correct template in a timely manner.
- Create diaries, add notes and attorney information to parties if needed into claims using claim station.
- Responsible for calling attorneys and companies in regards to missing claim numbers.
- Keep all mail organized and filed, prepping any mail that needs to be shipped or mailed.
- Responsible for creating fedex labels as well as processing any fedex documents that we receive.
- Updating the daily mail count.
- Helped with training of CP2's with mail tasks and positions requirements.
- Processing PIP, MDP & Attorney Faxes in large volumes.
- Assigned additional duties as needed.
Administrative Assistant
Huse Artificial Limb & Brace
01.2020 - 12.2020
- Welcomed each patient pleasantly and confirmed appointments and identification.
- Performed general office duties, including answering multi-line phone system, routing calls, patient scheduling, delivering messages to staff and greeting visitors.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Maintained work areas in patient rooms in clean, neat and appropriately sterilized condition to meet any demand.
CEO Assistant
Physicians Laboratory Services
08.2015 - 08.2018
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Juggled multiple tasks at the same time and completed them quickly.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education
MBA - Human Resources Management
St Thomas University
Miami, FL12.2023
BBA - Business Administration And Management
Florida International University
SweetWater12.2020
Associate of Arts - Business Administration
Miami Dade College
Hialeah, FL07.2018
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes06.2016
Skills
- Bilingual (English & Spanish)
- Exceptional multi-tasker
- Technology savvy
- Excellent communication skills
- Reliable and punctual
- Great Time Management
- Detail oriented
- Organizational skills
- Complex Problem-Solving
- Employee Performance Reviews
- Training and Development
- Coaching and Mentoring
- Scheduling and Coordinating
- Cross-Functional Team Management
- Excellent Customer Service
Timeline
Claims Admin Support Coach
Progressive Insurance
04.2023 - 02.2024
Claims Support Specialist Int-Auth
Progressive Insurance
02.2022 - 03.2023
Claims Admin Support Spec Assoc
Progressive Insurance
07.2021 - 02.2022
Administrative Assistant
Huse Artificial Limb & Brace
01.2020 - 12.2020
CEO Assistant
Physicians Laboratory Services
08.2015 - 08.2018
MBA - Human Resources Management
St Thomas University
BBA - Business Administration And Management
Florida International University
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Barbara Goleman Senior High School
Similar Profiles
Senthilkumar PerumalSenthilkumar Perumal
IT Apps Programmer Lead at Progressive InsuranceIT Apps Programmer Lead at Progressive Insurance
Jessica LewisJessica Lewis
Central Loss Report Representative at Progressive InsuranceCentral Loss Report Representative at Progressive Insurance
Chris ScherwinskiChris Scherwinski
Senior Account Sales Rep at Progressive InsuranceSenior Account Sales Rep at Progressive Insurance
Niya HinesNiya Hines
Claims Adjuster at Progressive InsuranceClaims Adjuster at Progressive Insurance
Ania PradaAnia Prada
Medical Assistant at Socorro Medical CenterMedical Assistant at Socorro Medical Center