Susan Scott
Round Lake,IL
Summary
Highly organized, detail-oriented, and professionally passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
15
15
years of professional experience
Work History
Event Coordinator
Dave & Buster's
02.2024 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Event Operations Coordinator
Dave & Buster's
01.2022 - 02.2024
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Enhanced event attendee experience by coordinating seamless logistics and venue setups.
- Streamlined event registration processes, resulting in increased efficiency and reduced wait times for guests.
- Developed comprehensive risk management plans, minimizing potential issues during events.
- Designed visually appealing event spaces, contributing to a memorable guest experience.
- Implemented innovative solutions for common operational challenges faced during large-scale events.
- Coordinated pre-event site inspections, addressing any concerns or adjustments needed prior to the day-of event.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Consulted with guests to determine objectives and requirements for events.
Key Hourly
Dave & Buster's
03.2016 - 01.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guests.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager of Operations
Express Clothing
11.2011 - 02.2017
- Streamlined operational processes by implementing efficient workflow management strategies.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Cashier
Buffalo Wild Wings
08.2009 - 03.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Education
No Degree - Interior Design
William Rainey Harper College
Palatine, ILNo Degree - Gen Eds
College of Lake County
Grayslake, ILHigh School Diploma -
Vernon Hills High School
Vernon Hills05.2011
Skills
- Upselling
- Offsite / Onsite Execution
- Agenda Development
- Problem Solving
- Food Service Knowledge
- Event Setup and Breakdown
- Time Management
- Customer Service
- Staff Supervision
- Event Planning
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Event Coordinator
Dave & Buster's
02.2024 - Current
Event Operations Coordinator
Dave & Buster's
01.2022 - 02.2024
Key Hourly
Dave & Buster's
03.2016 - 01.2022
Manager of Operations
Express Clothing
11.2011 - 02.2017
Cashier
Buffalo Wild Wings
08.2009 - 03.2016
No Degree - Interior Design
William Rainey Harper College
No Degree - Gen Eds
College of Lake County
High School Diploma -
Vernon Hills High School
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