Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SUSSY TROMBLE

3975 Wileys Rd, Falcon,CO

Summary

Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality and organized and efficient in all work. Flexible hard worker ready to learn and contribute to team success.

Overview

29
29
years of professional experience

Work History

Patient Service Representative

Southern Colorado/ Maternal Fetal Medicine
Colorado Springs, CO
03.2020 - Current
  • Handled phone calls to address patient inquiries, schedule appointments, and process payments.
  • Handled billing issues, processed payments from patients, and contacted insurance companies for coverage and preapproval matters
  • Managing various types of paperwork and other clerical duties
  • Assisted with the completion of medical forms and records.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.

PBX Operator/ Billing / Scheduler

Colorado Springs Cardiologist Penrose
Colorado Springs, CO
01.2017 - 02.2020
  • Scheduling routine maintenance and facilitating urgent repairs of PBX equipment
  • Keeping records of calls placed and charges incurred Customers Services, greets, and directs visitor, answer questions and address complaints, handling company inquiries, sorting and distributing mail Answered a high volume of triaged phone calls, and directed other calls to appropriate departments
  • Assist with Pt
  • VStreamlined processes for verification referrals, appointments, cancellations, and orders.
  • Provided customer service support by answering questions, resolving issues, and providing information.
  • Complete the patient registration process in an accurate manner
  • Managed and organized midlevel providers' schedules
  • Schedule surgical heart Cath procedures, Nuc Echos, TEE etc
  • Ensured prompt resolution of client concerns related to medical procedures and policies
  • Maintained punctuality of patient appointments by sending reminders via email and phone calls
  • Process payments patients’ co-pays and provided general administrative support including filing, faxing, and photocopying
  • Process deposit transaction documents at the close of business daily.

Billing Specialist

Delta Waves Sleep Disorders and Research Center
Colorado Spring, CO
07.2015 - 06.2016
  • Process Insurance Verification and obtain authorization for referred patients (Tricare, Medicaid, Medicare, Aetna, BCBS, and Cigna Etc.)
  • Followed up and maintained patient's authorization and compliance for DME.
  • Processed Explanation of Benefits (EOBs), accounts receivables, and insurance claim collections in a timely manner.
  • Identified self-pay balances after insurance payments
  • Help with customer appeal to denied claims
  • Maintained organized and up-to-date electronic records of customer information
  • Post payments and adjustments daily
  • Process CPAP’s replacement parts
  • Process collections accounts
  • Process unpaid claims to appropriate insurances
  • Process and maintain clinical research billing
  • Print and sent monthly statements

Health Referral and Dental Specialist

Community Partnership for Child Development
Colorado Spring, CO
09.2007 - 07.2015
  • Maintain report for Melvin Turner Trust Fund and Requisition vouchers
  • Scheduled and coordinated Health Advisory and Oral Health Task Force Meeting Provides dental/vision/hearing referrals to Head Start children and Sibling
  • Maintain records and documentation of expenditures for federal audit review
  • Provides parent education for Head Start and Early Head Start parents as required
  • Establishes a comfortable working relationship with assigned families beginning at time of enrollment
  • Monitor referrals and review records, input data records information on database
  • Monitor dental/vision referral with health clinics
  • Coordinate and schedule book conference room, audio/video requirement
  • Track training requirement and coordinate completion
  • Process billing and posted on customer’s account
  • Maintain monthly spreadsheet to track spending and budget accounts and complete expense reports
  • Submit and track status of volunteer work hours Recruit volunteer dental professionals to provide free dental assistant, coordinate schedules and training
  • Maintain report for Melvin Turner Trust Fund and Requisition vouchers
  • Scheduled and coordinated Health Advisory and Oral Health Task Force Meeting.

Access control and Receptionist

Community Partnership for Child Development
Colorado Spring, CO
01.2005 - 01.2007
  • Ensuring visitors present a valid photo identification, verifying their identity as part of the visitor access process, create temporary access badges for approved personnel accessing the facilities
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Scheduled appointments for clients, customers, and other visitors.
  • Send email and faxes
  • Collect and distribute parcels and other mail.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Bookkeeper / Administrative Assistant

CC Distributor (COCESS Government Contractor)
Eglin Air Force Base, Ft Walton Beach, FL
07.2000 - 03.2001
  • Maintains purchase order and analysis distribution reports, Maintain records of accounts payable
  • Submitted and tracking expense reports
  • Coordinate functions for personnel
  • Maintain and process badge requests
  • Manage office files
  • Compose reports and memorandums
  • Coordinate Maintain and schedule staff meeting
  • Maintains and monitors daily balance on all civilian vendors’ accounts
  • Support the CCD with review contracts and distribution of contract deliverables
  • Maintains government contract orders with orders and receivables
  • Daily entry on documents orders, filing, answering phones, mail distribution
  • Computerizes and manual customer orders and supplies inventory
  • Updates job costing Assists in proposal support.

Office Administrative /Human Resources Assistant

PACIFIC FLEET SUBMARINE MEMORIAL ASSOCIATION
Honolulu, HI
12.1997 - 05.1999
  • Set up and maintain electronic personnel files includes employees, contracted staff, temporary employees, and volunteers
  • Coordinated employee orientation administered employee benefit programs, pre-approved sick leave, annual leave, and other absences
  • Responsible for production of accurate and timely financial reports and human resources
  • Assists with planning and facilitating employee special events and celebrations
  • Verifies I-9 documentation and maintains accurate record keeping
  • Prepare volunteer and employee files, verify information, prepare employee, and volunteer ID cards and passes
  • Scheduled and coordinated work operations, solved problems related to work supervision and customer services
  • Prepare new hire paperwork and track timely completion of new hire checklist
  • Maintained work environments to project a positive, professional image to customers and to ensure proper work current, (i.e., adequate supplies on hand, organized work areas, maintained clean and functional office equipment)
  • Assist staff and personnel matters, including timecards, travel arrangements and visit requests
  • Supervised cashiers' sales, conducted cashier training program, and evaluated all work performances
  • Assisted Accounting department with data entries to: Processed cash disbursement, collection of cash receipts, and reconciliation of credit card reports
  • Preparation of bank deposit slips and process collection on delinquent accounts and prepared monthly and year-end reconciliation reports
  • Prepared invoices, purchase orders and monitored all association insurance policies Cash disbursement journals, special trust fund journals, aging reports, purchase journals, and accounts Purchase analysis report by account and processed biweekly payroll for 42 employees.

Administrative Assistant /Bookkeeper Assistant

DIAGNOSTIC TREATMENT CENTER, VARIETY SCHOOLS OF HAWAII
Honolulu, Hawaii
06.1995 - 04.1997
  • Responsible for all account receivable, account payable and bank accounts reconciliation
  • Administered and processed payroll
  • Responsible for billing and posting of student’s tuition
  • Processing invoices to vendors, receipts from students and staff
  • Monitored credit card charges and petty cash accounts
  • Verify insurance coverage, processing medical insurance claims, maintained data, records and files for staff, students, patients and vendors
  • Verify and monitor volunteer personal work hours
  • Administered employee medical, dental and worker’s compensation insurance plans.

Education

High School Diploma -

RICHARD NEUMANN HIGH SCHOOL
01.1984

Some College (No Degree) - BSOS

WAYLAND BAPTIST UNIVERSITY
Honolulu, HI

Some College (No Degree) -

UNIVERSITY OF PANAMA
Panama

Some College (No Degree) -

FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE
Fayetteville, NC

Skills

  • Knowledge on EPIC hospital software, Agenda calendar, accounting programs such as, QuickBooks, Xero Proficient on Excel, Microsoft Outlook, Microsoft Word, Publisher and SharePoint software Fluent in Spanish (reading and writing)

Languages

Spanish
Professional

Timeline

Patient Service Representative

Southern Colorado/ Maternal Fetal Medicine
03.2020 - Current

PBX Operator/ Billing / Scheduler

Colorado Springs Cardiologist Penrose
01.2017 - 02.2020

Billing Specialist

Delta Waves Sleep Disorders and Research Center
07.2015 - 06.2016

Health Referral and Dental Specialist

Community Partnership for Child Development
09.2007 - 07.2015

Access control and Receptionist

Community Partnership for Child Development
01.2005 - 01.2007

Bookkeeper / Administrative Assistant

CC Distributor (COCESS Government Contractor)
07.2000 - 03.2001

Office Administrative /Human Resources Assistant

PACIFIC FLEET SUBMARINE MEMORIAL ASSOCIATION
12.1997 - 05.1999

Administrative Assistant /Bookkeeper Assistant

DIAGNOSTIC TREATMENT CENTER, VARIETY SCHOOLS OF HAWAII
06.1995 - 04.1997

High School Diploma -

RICHARD NEUMANN HIGH SCHOOL

Some College (No Degree) - BSOS

WAYLAND BAPTIST UNIVERSITY

Some College (No Degree) -

UNIVERSITY OF PANAMA

Some College (No Degree) -

FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE

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SUSSY TROMBLE