SUSTIRA KUMAR JENA

Hands-On, Performance Process & Results-Oriented F&B Management Professional With strong skills in the following areas Proven leader with a documented success during 16 years of progressive experience and responsibility. Strong background and experience of working in the food service industry. Track record of maintaining and upholding customer service and food preparation standards. Considers being the beating heart of a restaurant's success and as a hand's on manager is personally involved in rallying staff, serving customers, and generally keeping everything running smoothly. Ensuring customer satisfaction by achieving delivery of service quality norms. Strategizing policies & procedures in operating systems to achieve greater customer delight. Track record of developing procedures, service standards, operational policies and accomplishing cost savings. Excellent analytical skills with a history for pro-actively identifying & resolving problems - controlling costs, increasing productivity and maximizing profits. SUMMARY OF QUALIFICATIONS Background encompasses extensive professional experience in Food Service Management in the following key positions of responsibility: Asst. Restaurant Manager,F&B Executive; Captain - F&B Service, Steward - F&B Service. Strengths: Proven leadership/managerial abilities (able to motivate personnel to reach desired objectives); excellent communication/interpersonal skills (able to develop positive relationships with customers and employees); highly skilled at problem identification/problem resolution; results-oriented. COMPETENCY COVERS Strategic Planning || Operations Management || Budgets/ Cost Control Guest/ Client Servicing || F & B Operations Quality Control || Health & Safety || Motivating Staff Members