Susy Civil

• Cross-trained technologist in Molecular & Microbiology
• Followed laboratory protocols for specimen processing, analysis, and results reporting.
• Maintained required laboratory supplies inventory, and verified viability of supplies prior to use.
• Completed specimen analysis while complying with OSHA, Universal Precautions, and quality assurance policies.
• Able to apply RCA and CAPA after identifying deviations from expected results of an assay
• Familiar with ISO 9001 to ensure quality is provided through streamlined processes, efficiency, patient accuracy and client satisfaction.

Fitchburg Family Medical Center, Fitchburg, MA Oct. 2019—March 2020 Hahnemann Family, Worcester, MA Sept. 2019 – August 2020

• Managed scribe program in Family medicine department while monitoring effectiveness
  Scheduling of outpatient scribes
• Completed weekly Quality Assurance on scribe documentation
• Completed monthly quality assurance on overall scribe efficiency and accuracy
  Completed yearly scribe evaluations
• Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation
• Maintained compliance with company and hospital requirements with billing standards
• Maintained productive relationships with administrative, managing staff and scribes

HealthAlliance Hospital Leominster ED

• Attended patient appointments and wrote narrative account of events using proper medical terminology, abbreviations, grammar, and spelling.
• Stayed on top of current patient loads to facilitate efficient and organized workflow.
• Accompanied physicians through day in fast-paced, stressful environments.
• Used MyChart to input information into computerized patient record system.