Susy Esquiliano
South Bend,IN
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Welcome Desk Lead
Ray And Joan Kroc Corps Community Center - Indiana
2022.10 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Adjusted equipment to meet different productivity levels.
- Directed and supervised team of [Number] engaged in [Type] and [Type] development.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
Key Holder
Salvation Army Family Store
2020.02 - 2022.10
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Implemented loss prevention strategies to minimize store shrinkage.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained newly hired sales team in upselling techniques.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
Manager
Salvation Army Thrift Store
2015.04 - 2021.07
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
No Degree - Interior Design
Riccilynn School Of Design
Denver, CO07.2029
No Degree - Certified Nurses Aid
Olive Harvey College
Chicago, IL03.1999
Skills
- Performance Improvement
- Field Support
- Process Integration
- Wheelchair Assistance
- Industrial Manufacturing
- Workplace Safety
- Balance Accounts
- Set Up Devices
- Job Assignments
- Team Meetings
- Team Monitoring
- Cargo and Freight
- Shipment Processing
- Call Transfers
- Cafeteria Monitoring
- Leadership
- Production Monitoring
- Operational Efficiency and Safety
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
I do Speak Read and write Spanish ,Certified Security Guard
I am Of Hispanic decent was taught Spanish As a second language . I am certified security Guard out of Illinois as well , to serve and protect
Languages
Spanish
Native or Bilingual
Timeline
Welcome Desk Lead
Ray And Joan Kroc Corps Community Center - Indiana
2022.10 - Current
Key Holder
Salvation Army Family Store
2020.02 - 2022.10
Manager
Salvation Army Thrift Store
2015.04 - 2021.07
No Degree - Interior Design
Riccilynn School Of Design
No Degree - Certified Nurses Aid
Olive Harvey College
- Certified [Job Title], [Company Name] - [Timeframe]
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