Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Susy Lopez

Hialeah

Summary

Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

14
14
years of professional experience

Work History

Office Administrative Assistant

VILLA ROSA 1 ALF
04.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

OPS Contact Tracer

Florida Health Department
01.2022 - Current
  • Adhered to established protocols and guidelines to ensure the consistency and quality of contact tracing efforts.
  • Collaborated with public health professionals to contribute to the overall success of outbreak response.
  • Applied effective communication skills to conduct contact tracing interviews and provide health information.

Switchboard Operator

Clinica Las Mercedes
01.2020 - 01.2022
  • Communicated effectively with medical professionals, demonstrating a customer service mindset.
  • Developed strong attention to detail through accurate call routing and contact list maintenance.
  • Efficiently managed multiple phone lines, showcasing excellent time management skills.

Customer Service Representative

Kronos Distribution LLC
01.2018 - 01.2020
  • Provided exceptional customer service by addressing inquiries, resolving issues, and processing orders efficiently.
  • Developed strong organizational skills and attention to detail in handling inventory and order tracking.
  • Utilized problem-solving abilities to resolve customer complaints and ensure satisfaction, demonstrating adaptability and responsiveness.

Administrative Assistant

Pick Up and Deliveries Services Inc.
01.2015 - 01.2018
  • Teamwork and Communication: collaborated with other team members, store associates, and managers to coordinate activities and ensure smooth operations.
  • Organization and Inventory Management: responsible for managing inventory by ensuring products are properly organized, and maintaining efficient stock levels.
  • Physical Stamina and Safety Awareness: engaged in physically demanding tasks, such as lifting, carrying, and operating equipment.

Medical Front Desk Receptionist

South Florida Dermatology
01.2012 - 01.2014
  • Gained exposure to medical terminology, patient care, and clinic operations, enhancing knowledge of healthcare procedures.
  • Scheduled appointments, verified insurance information, and facilitated patient check-ins, emphasizing attention to detail and efficiency.
  • Assisted in maintaining a clean and organized reception area and managed patient inquiries with professionalism and empathy.

Education

CS / SPD Certificate of Completion -

Sterile Processing Career Institute
Miami, FL

High School Diploma -

U.S. International Christian Academy
Miami, FL
03-2005

Certificate - Medical Billing and Collection

Florida Career College
Miami, FL
01.2010

Skills

  • Knowledge of Decontaminating surgical instruments
  • Knowledge of Sterilization procedures
  • Computerized tracking
  • Knowledge of Case cart assembly
  • Electronic charting
  • Patient confidentiality
  • First aid and safety
  • Problem resolution
  • Scheduling appointments
  • File organization
  • Document scanning
  • Confidentiality handling
  • Telephone reception
  • Hospitality and accommodation
  • Scanning and copying
  • Computer skills
  • Office administration
  • Client relations

LANGUAGES

English
Spanish

Timeline

Office Administrative Assistant

VILLA ROSA 1 ALF
04.2024 - Current

OPS Contact Tracer

Florida Health Department
01.2022 - Current

Switchboard Operator

Clinica Las Mercedes
01.2020 - 01.2022

Customer Service Representative

Kronos Distribution LLC
01.2018 - 01.2020

Administrative Assistant

Pick Up and Deliveries Services Inc.
01.2015 - 01.2018

Medical Front Desk Receptionist

South Florida Dermatology
01.2012 - 01.2014

Certificate - Medical Billing and Collection

Florida Career College

CS / SPD Certificate of Completion -

Sterile Processing Career Institute

High School Diploma -

U.S. International Christian Academy