Susy Ochoa
Lake Mary,US
Summary
Diligent and versatile professional with experience across customer service, retail, and accounting domains. Proven ability to handle diverse responsibilities effectively, adept at managing tasks with precision and attention to detail. Demonstrated commitment to delivering exceptional service and fostering positive team work. Seeking an Accounts Payable Bookkeeper position to leverage strong organizational and accounting skills in contributing to financial operations.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Alorica
08.2023 - Current
- Receive 85 inbound calls daily from customers, addressing inquiries, and assisting in a timely and courteous manner
- Process customer documents efficiently, ensuring accuracy and compliance with company procedures
- Collaborate with team members to resolve customer issues and enhance overall service quality.
Cashier
Walmart Inc.
01.2023 - 01.2024
- Managed transactions and provided friendly and efficient service to customers at the checkout
- Maintained accurate cash handling and balanced cash register at the end of each shift
- Assisted customers with inquiries, product location, and promotions to enhance their shopping experience.
Accounting Clerk
CT&T Transport Inc. (Company closure)
01.2021 - 01.2022
- Assisted with accounts payable and accounts receivable functions, including invoice processing and reconciliation
- Conducted financial data entry and maintained accurate records using accounting software
- Supported month-end closing procedures and assisted with financial reporting tasks.
Technical Administrative Coordinator of the Vice Ministry of Treasury
Ministry of Finance of the Dominican Republic
01.2009 - 01.2021
- Coordinated administrative tasks and provided support to the Vice Ministry of Treasury
- Managed executive calendars, scheduled meetings, and prepared documents and reports
- Handled correspondence, phone calls, and emails professionally and on time
- Assisted with budget management, procurement, and logistics for events and meetings.
Education
Master of Science - Corporate Finance
Technological Institute of Santo Domingo
Dominican Republic04.2016
Bachelor of Science - Business Administration
Pontifical Catholic University Mother & Master (PUCMM)
Dominican Republic09.2008
Skills
- Accounting: Accounts payable/receivable, financial data entry, reconciliation, financial reporting
- Administrative: Calendar management, document preparation, correspondence handling, organization, attention to detail
- Retail: Cash handling, transaction processing, inventory management, product knowledge
- Customer service: Effective communication, active listening, problem-solving, empathy, conflict resolution
- Computer: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), familiarity with accounting software
- Microsoft Excel
- Project
- PowerPoint
- Outlook
- Teams
- Zoom
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Alorica
08.2023 - Current
Cashier
Walmart Inc.
01.2023 - 01.2024
Accounting Clerk
CT&T Transport Inc. (Company closure)
01.2021 - 01.2022
Technical Administrative Coordinator of the Vice Ministry of Treasury
Ministry of Finance of the Dominican Republic
01.2009 - 01.2021
Master of Science - Corporate Finance
Technological Institute of Santo Domingo
Bachelor of Science - Business Administration
Pontifical Catholic University Mother & Master (PUCMM)
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