Susy Stoddard
Red Rock,TX
Summary
Dedicated professional with experience at Foland Veterinary Services, skilled in animal care and customer communication. Successfully enhanced kennel hygiene and improved pet owner satisfaction through personalized care plans. Known for reliability and effective multitasking, ensuring efficient operations while providing exceptional service and maintaining high standards of animal health. Learning and growing and taking the next steps to be more successful and work my hardest in the work environment.
Overview
2
2
years of professional experience
Work History
Kennel Technician
Foland Veterinary Services
10.2024 - 05.2025
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Enhanced kennel cleanliness by implementing rigorous daily cleaning schedule, ensuring healthy environment for all animals.
- Increased pet owner satisfaction by establishing personalized care plan for each animal, addressing specific dietary and exercise needs.
Receptionist
Foland Veterinary Services
10.2024 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Office Assistant
J.C Stoddard Construction
04.2023 - 01.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean work space.
Education
High School Diploma -
Sandra Day O’Connor
Helotes, TX05.2017
Skills
- Patience and resilience
- Animal handling
- Kennel maintenance
- Animal monitoring
- Medication administration
- Customer communication
- Work prioritization
- Appointment scheduling
- Teamwork
- Time management
- Multitasking
- Reliability
- Continuous improvement
- Adaptability
Timeline
Kennel Technician
Foland Veterinary Services
10.2024 - 05.2025
Receptionist
Foland Veterinary Services
10.2024 - 05.2025
Office Assistant
J.C Stoddard Construction
04.2023 - 01.2024
High School Diploma -
Sandra Day O’Connor
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