Summary
Overview
Work History
Education
Skills
References
Timeline
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Suszet Parker

Charlotte,NC

Summary

Mission Statement- Resourceful professional known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

9
9
years of professional experience

Work History

Special Projects Liaison

AmerisourceBergen
Fort Mill, SC
05.2019 - Current
  • Served as Interim Annual Reverification Leader for MS121 in 2023
  • Developed solutions to enhance performance based on analysis of current SOP's and Work Instructions, presenting findings to management team.
  • Utilized investigative skills to track and resolve Adverse Event reporting errors by accurately identifying their root cause.
  • Delivered monthly reports on Adverse Event and Pharmacovigilance data to clients.
  • Performed meticulous audits on reported data for Health Authorities
  • PPlus, SQL and Theracall proficient
  • Responsible for overall project delivery, driving projects to meet key milestones, drive accountability and removing obstacles.
  • Developed and maintained monthly error tracker to deliver to Senior Leadership.

Senior Reimbursement Counselor

AmerisourceBergen
Fort Mill, SC
07.2017 - 05.2019
  • Provided support for claims assistance, tracking, and submission.
    Assisted with improving and tracking claims processes.
    Contributed to the improvement of claim submissions and tracking.
  • Reviewed daily peer applications for Quality through Peer Review sub-team.
  • Performed assigned related duties, such as benefit verifications and Patient Assistance Program determinations, enhancing overall program efficiency.
  • Ensured seamless coordination between internal and external service providers, complying with program policy and meeting service level agreement requirements.
  • Played an active role in various group projects to maintain exceptional standards for patient records
  • Provided education on program services to site visitors through welcome calls.

Site Coordinator

AmerisourceBergen
Fort Mill, SC
12.2015 - 07.2017
  • Reviewed and ensured compliance with program SOP for handling patient insurance benefit information
  • Facilitated the process of filling out and submitting insurance forms and program applications for physician office staff and patients
  • Met all necessary requirements for the timely processing of claims by successfully completing and submitting insurance forms and electronic claims.
  • Proficient in the utilization of Microsoft applications
  • Utilized in-depth understanding of company policies and procedures to develop professional expertise in resolving various issues
  • Maintained discretion in handling patient account status and clinic finances.
  • Participated in the continuous assessment of daily peer benefit investigations using the Fax Review sub team.

Reimbursement Counselor (BVS)

Aline Staffing/LASHGROUP
Charlotte, NC
06.2015 - 12.2015
  • Ensured consistent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.
  • Managed review of various factors while solving problems requiring data analysis
  • Demonstrated sound judgement by following standard operating procedures to make informed decisions.
  • Effectively managed daily workload with limited guidance and received general directives for novel tasks
  • Showcased a comprehensive understanding of global preferred commercial and government payers
  • Proficient in conveying messages through spoken and written mediums
  • Fostered strong collaborative partnerships.

Education

Associate of Science - Health Administration

South University
Charlotte, NC
11-2025

High School Diploma -

St. Andrews High
Charleston, South Carolina
06-1994

Skills

  • Professional Accelerated Career Entry Program Graduate
  • Team Oriented
  • Great Work Ethic
  • Competent in Dispute/Conflict Resolutions
  • Proficient verbal/written communication skills
  • Employee engagement
  • Coaching and Mentoring
  • Accuracy and efficiency
  • Continuous Improvement
  • Data Interpretation
  • Analytical mindset
  • Microsoft Office proficiency

References

References available upon request.

Timeline

Special Projects Liaison

AmerisourceBergen
05.2019 - Current

Senior Reimbursement Counselor

AmerisourceBergen
07.2017 - 05.2019

Site Coordinator

AmerisourceBergen
12.2015 - 07.2017

Reimbursement Counselor (BVS)

Aline Staffing/LASHGROUP
06.2015 - 12.2015

Associate of Science - Health Administration

South University

High School Diploma -

St. Andrews High

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Suszet Parker