Sutton Hefley
Dallas,TX
Summary
Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED. Outgoing Fast Food Cashier determined to provide best possible service to customers. Operates cash registers and POS systems comfortably. Adaptable and versatile with competency in processing customer orders efficiently and quickly by following all foodservice protocols. Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Life Guard
Bent Tree West Swim and Tennis Club
06.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
Cashier
Kentucky Fried Chicken
06.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Bowling Attendant/Cashier
PINSTACK Plano
03.2024 - 07.2024
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
- Fostered positive relationships with regular customers through attentive service delivery that catered specifically to their needs on each visit.
- Created a welcoming atmosphere by greeting customers enthusiastically upon arrival and thanking them as they left the establishment.
- Resolved customer complaints professionally and effectively to maintain high satisfaction rates among patrons.
Server
PINSTACK Plano
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Plano West Senior High School
Plano, TX06.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
Certification
National Food Handlers and TABC
Timeline
Server
PINSTACK Plano
07.2024 - Current
Bowling Attendant/Cashier
PINSTACK Plano
03.2024 - 07.2024
Cashier
Kentucky Fried Chicken
06.2023 - 03.2024
Life Guard
Bent Tree West Swim and Tennis Club
06.2022 - 08.2022
High School Diploma -
Plano West Senior High School
National Food Handlers and TABC
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