Summary
Overview
Work History
Education
Skills
golf
Business Planner
Hunting and Fishing
Church Core Group
Timeline
Generic

Sutton Hermann

Windsor,CO

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.

Overview

7
7
years of professional experience

Work History

Lead Sales Technician

Colorado Kustom Carts
02.2023 - Current
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Presented technical presentations to clients to explain product features and benefits.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Wrote detailed technical documentation for company products.
  • Contributed additional revenue to sales plans through resale opportunities.
  • Created product training plans centered on customer success and satisfaction.
  • Helped team implement successful sales strategies for complex engineering projects.

Golf Proffessional Assistant

Ptarmigan Country Club
06.2020 - 03.2023
  • Offered constructive feedback to clients to help reach goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Administered point of sales applications and trained new team members in customer service and operations details.
  • Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
  • Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
  • Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
  • Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
  • Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
  • Modeled professional conduct and safe working habits throughout club and encouraged others to follow safety protocols.
  • Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Utilized various coaching models and techniques to maximize client success.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Assisted clients in setting and achieving personal and professional goals.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Assisted clients with developing strategies to manage stress and increase productivity.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Promoted game of golf and specific golf course and maintained high level of professionalism and service.
  • Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.

General Manager of Operations

Stitch Masters Auto Upholstery
05.2016 - 06.2020
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Developed initial sales roadmaps and market strategies to promote successful product launches.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
  • Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
  • Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
  • Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
  • Identified areas for cost saving to help increase profitability and lower client costs.
  • Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
  • Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
  • Prepared material orders to complete projects on time and within budget.
  • Analyzed designs and performed accurate cost analysis.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Created patterns for manufacturing and samples for trade shows.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associate of Arts - Accounting And Business Management

Aims Community College
Greeley, CO
02.2024

High School Diploma -

Windsor High School
Windsor, CO
05.2017

Skills

  • Sampling Techniques
  • Inside and Outside Sales
  • Product and Service Knowledge
  • Online Chat
  • Sound Judgment
  • Staff Motivation
  • Marketing
  • Staff Management
  • Cost Analysis and Savings
  • Project Management
  • Administrative Skills
  • Budgeting and Cost Control Strategies
  • Leadership
  • Strategic Planning
  • Client Relations
  • Performance Improvement
  • Profit and Loss Accountability
  • Networking Abilities
  • Employee Scheduling
  • Staff Development
  • Labor Cost Controls
  • Sales Promotion
  • Risk Management
  • Total Quality Management
  • New Business Development
  • Process Redesign
  • Communication Skills
  • Departmental Operations Management
  • Data Review
  • Salary Structure
  • Vendor Partnerships
  • Customer Experience
  • Product Development
  • Top Talent Recruiting, Hiring and Retention
  • Budget Administration
  • Coaching and Mentoring
  • Facility Management
  • Negotiation
  • Vendor Negotiations
  • Inventory Control
  • Time Management
  • Staffing
  • Budgeting and Cost Control
  • Supervision and Training
  • Product Analysis
  • Event Management
  • Product Costing
  • Variance and Risk Analysis
  • Interpersonal Skills
  • Purchasing and Planning
  • Troubleshooting Expertise
  • Sales Expertise
  • Performance Analysis
  • Staff Training
  • Verbal and Written Communication
  • Purchasing
  • Startups and Acquisitions
  • Recruitment
  • Team Training

golf

Being an amazing golfer means having exceptional skills in driving, chipping, and putting. It requires precision, focus, and practice to master different golf shots. A great golfer understands the nuances of the game and can adapt to different course conditions. They have a strong swing technique and can consistently hit the ball with accuracy and distance. They also possess excellent short game skills, allowing them to navigate tricky shots around the green. An amazing golfer has a deep understanding of course management and can strategize their way through each hole. They have a strong mental game, staying calm and focused under pressure. Additionally, they possess good physical fitness and flexibility, which contributes to their overall performance. Ultimately, being an amazing golfer is a combination of skill, practice, strategy, and mental fortitude.

Business Planner

Being a great business planner involves several key aspects. Firstly, it requires a deep understanding of the industry and market trends. A great business planner conducts thorough research to identify opportunities and potential risks. They develop comprehensive business plans that outline goals, strategies, and financial projections. Effective communication skills are essential, as they need to present their plans to stakeholders and gain their support. A great business planner also possesses strong analytical skills to assess data and make informed decisions. They are adept at creating and managing budgets, allocating resources efficiently. Adapting to changing circumstances is crucial, so they regularly review and adjust their plans accordingly. Collaboration is important too, as they work with cross-functional teams to implement strategies and achieve objectives. Lastly, a great business planner is proactive, continuously seeking ways to improve and innovate.

Hunting and Fishing

Being a great hunting and fishing enthusiast involves a combination of skills, knowledge, and experience. It requires a deep understanding of the habits and behaviors of different game and fish species. A great hunter and fisherman possess excellent patience and observation skills, allowing them to track and locate their targets effectively. They are skilled in using various hunting and fishing techniques, such as setting traps, using decoys, or casting a line. Safety is paramount, so they adhere to regulations and practice responsible hunting and fishing practices. They also have a strong ethical compass, respecting nature and conserving wildlife populations. A great hunter and fisherman continuously learn and adapt, staying updated on hunting and fishing regulations, techniques, and equipment. They also appreciate the beauty of the outdoors and enjoy the connection with nature that hunting and fishing provide.

Church Core Group

Being in a church core group involves being part of a close-knit community of believers. It entails regular meetings, where members gather to study and discuss the Bible, share their faith journey, and support one another. A core group member actively participates in group activities, such as volunteering, organizing events, or leading small group discussions. They cultivate deep relationships with fellow members, offering encouragement, prayer, and accountability. Being in a core group also means being committed to personal spiritual growth and discipleship. Core group members often engage in outreach and service projects, extending their faith beyond the group. Ultimately, being in a church core group is about fostering a sense of belonging, growing in faith together, and living out the teachings of Christ in community.

Timeline

Lead Sales Technician

Colorado Kustom Carts
02.2023 - Current

Golf Proffessional Assistant

Ptarmigan Country Club
06.2020 - 03.2023

General Manager of Operations

Stitch Masters Auto Upholstery
05.2016 - 06.2020

Associate of Arts - Accounting And Business Management

Aims Community College

High School Diploma -

Windsor High School
Sutton Hermann