Sutton Lucien
McGregor,TX
Summary
Reliable Shift Leader with 2 years in the customer service industry. Excellent time management and successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
1102 Bubble Tea & Coffee
09.2023 - Current
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Completed store opening and closing procedures.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
Crew Member
Hawaiian Bros Island Grill
08.2023 - 10.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Associate
Five Below
11.2022 - 08.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
Busser
Olive Garden
08.2022 - 10.2022
- Executed cleanup procedures, including sanitizing tables, organizing dining area, restocking drinks, ice, and glassware, and preparing teas, and ensuring a pristine and welcoming environment for patrons.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted servers in providing efficient service for improved guest experiences.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
High School Diploma -
Midway High School
Waco, TX12.2023
Skills
- Restaurant Experience
- Retail Operations
- Shop Opening and Closing
- Customer Service
- Food Safety
- Shift management
- Cash handling proficiency
- Customer Complaint Resolution
Certification
- Driver's License
- Food Handler Certification
Languages
English
Native or Bilingual
Timeline
Shift Lead
1102 Bubble Tea & Coffee
09.2023 - Current
Crew Member
Hawaiian Bros Island Grill
08.2023 - 10.2023
Sales Associate
Five Below
11.2022 - 08.2023
Busser
Olive Garden
08.2022 - 10.2022
High School Diploma -
Midway High School
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