Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Sutton Wallace

Sutton Wallace

Springville,CA

Summary

Skilled Barista Manager with background in supervising coffee shop operations, ensuring customer satisfaction, and guiding barista teams. Known for leadership skills, ability to train staff effectively, and strong knowledge of coffee products and brewing techniques. Track record of improving store efficiency while maintaining optimal product quality and boosting team morale.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista Manager

Java Express
Porterville, CA
04.2020 - Current
  • Trained and supervised baristas to ensure adherence to company policies and procedures.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Ensured compliance with food safety standards, health regulations and sanitation requirements.
  • Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
  • Greeted customers at three separate windows, answering questions, and inputting specialty coffee orders into the POS system.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed opening and closing procedures, ensuring efficient operation of the coffee shop.

Bartender

Porterville Lanes Bar
Porterville, CA
08.2024 - Current
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Greeted customers and provided excellent customer service.
  • Cleansed glasses with sanitizing solution after each use.
  • Performed opening and closing duties including restocking supplies.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

In-Home Babysitter

Briana Kehoe
Porterville, CA
06.2019 - 04.2020
  • Cared for two children between the ages of 6 months and 5 years old.
  • Performed light housekeeping tasks related to child care such as cleaning up after meals or tidying up toys.
  • Organized activities such as games, crafts, reading, outdoor play and other age-appropriate activities.
  • Communicated regularly with parents about their child's day via phone calls, text messages, emails or written notes.
  • Prepared meals for the kids according to parents' instructions.
  • Helped children with bathing and brushing teeth before bedtime.
  • Assisted with homework and tutoring when requested by parents.
  • Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.

Family Nanny

Tallen Speck
Porterville, CA
01.2015 - 09.2018
  • Created daily routines that included naps, meals, and playtime for four children, newborn to age 13.
  • Cared for a child with ADHD, providing support and care tailored to their needs.
  • Engaged in creative problem solving techniques when faced with challenging situations.
  • Managed household tasks such as laundry and light cleaning duties.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Accompanied family on trips, providing consistent care and maintaining routines.

Education

Associate of Science - Social Sciences

Porterville College
Porterville, CA
05-2025

Skills

  • Customer service
  • Espresso machine operations
  • POS systems
  • Hand-crafted drink recipes
  • Shop opening and closing
  • Cleanliness and organization
  • Backroom stocking
  • Product recommendations
  • Effective communication techniques
  • Infant care expertise
  • Homework help
  • Hygiene and grooming assistance
  • Reliability and punctuality

Certification

  • Food Handlers Certificate
  • Responsible Beverage Server Certificate

References

References available upon request.

Timeline

Bartender

Porterville Lanes Bar
08.2024 - Current

Barista Manager

Java Express
04.2020 - Current

In-Home Babysitter

Briana Kehoe
06.2019 - 04.2020

Family Nanny

Tallen Speck
01.2015 - 09.2018

Associate of Science - Social Sciences

Porterville College

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Sutton Wallace