Suvankar Mandal
Summary
Dedicated and results-driven Restaurant Manager with over 11 years of experience in the international hospitality industry. Proven track record of ensuring operational excellence, meeting financial targets, and elevating guest satisfaction. Seeking a challenging role to leverage leadership skills and drive success in a dynamic restaurant environment.
Employed in a variety of culinary settings, including All-Day Dining, Indian, Mexican, Latin American, Asian cuisines, a Steak House, and a Poolside Bar.
Overview
11
11
years of professional experience
1
1
Language
Work History
Restaurant Manager
St. Regis Doha
Doha
12.2021 - Current
- Ensured strict adherence to grooming standards, overseeing smooth outlet operations, and leading Care Programme initiatives
- Successfully managed financial targets, utilizing a hands-on approach to contribute to LQA, Forbes, and Trust You target achievement
- Implemented effective reporting on the Glitch system for issue resolution and addressed negative guest feedback promptly
- Maintained HACCP & FIFO standards, meeting regional governing body requirements
- Conducted daily briefings, fostering a positive team culture and ensuring seamless service, cuisine, and entertainment integration
- Spearheaded security incidents and guest complaints resolution, reporting to the Director of Food and Beverage promptly
- Developed and implemented efficient rostering systems, fostering creativity and innovation within the team.
Head Waiter
Kempinski, Doha
Doha
09.2018 - 12.2021
F&B Executive
JW Marriott
Kolkata
01.2017 - 03.2018
F&B Executive
Courtyard Marriott & Fairfield Marriott
Bengaluru
11.2015 - 01.2017
F&B Captain
Radisson Blu
Bengaluru
02.2013 - 10.2015
Education
B.Sc. in Hotel Management - Hospitality
Punjab Technical University
Kolkata 01.2009 - Jan 2012
Skills
Guest Satisfaction Enhancementundefined
Websites
Accomplishments
- Implement strategic upselling techniques, contributing to improved service levels and guest satisfaction.
- Successfully recruit and train a high-performing team, resulting in improved efficiency and excellence in service.
- Establish and maintain effective communication channels across all divisions, contributing to improved service levels and guest satisfaction.
Timeline
Restaurant Manager
St. Regis Doha
12.2021 - Current
Head Waiter
Kempinski, Doha
09.2018 - 12.2021
F&B Executive
JW Marriott
01.2017 - 03.2018
F&B Executive
Courtyard Marriott & Fairfield Marriott
11.2015 - 01.2017
F&B Captain
Radisson Blu
02.2013 - 10.2015
B.Sc. in Hotel Management - Hospitality
Punjab Technical University
01.2009 - Jan 2012
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