Suvannee Soto
Ontario,CA
Summary
Dynamic and detail-oriented professional with experience at United Lab Services, excelling in venipuncture and patient identification. Proven ability to ensure specimen integrity while maintaining HIPAA compliance. Bilingual in English and Spanish, I effectively communicate with diverse patients, fostering a reassuring environment that enhances patient cooperation and satisfaction. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. I am also a Creative Eyelash Extension Technician known for high productivity and efficient task completion. Possess specialized skills in lash application techniques, customization of lash designs to individual client needs, and maintaining strict hygiene standards. Excel in customer service, active listening, and time management to ensure client satisfaction and repeat business.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phlebotomy Externship
United Lab Services
09.2024 - Current
- Accurately obtained blood samples via venipuncture and finger stick on patients with minimal discomfort and repetition.
- Calmed and reassured patients who were apprehensive about having blood specimen drawn, explained procedures to diminish fears and gain patient cooperation.
- Ensure specimen integrity by adhering to the laboratory's procedures for specimen collection, handling, and processing. Accurately identify patient, check paperwork, label, and appropriately store specimens.
- Proficiently operated, maintained, and calibrated centrifuges, blood tube rockers, and bar code scanner equipment.
Eyelash Extension Technician
Blossom Babes Lash Studio (small business)
Ontario, 91764
01.2020 - 05.2025
- Educated clients on proper aftercare instructions for maintaining their lash extensions.
- Observed strict health and safety regulations while performing all services.
- Monitored expiration dates on products used during treatments.
- Cleaned and sanitized tools before each use to ensure a safe and hygienic service.
- Provided detailed information on the different types of eyelash extensions available, including length, curl, thickness, and color.
- Performed touch-ups for existing eyelash extensions as needed.
- Checked clients' eyes for any signs of irritation or infection after application of eyelash extensions.
- Applied individual synthetic lashes to clients' natural lashes using tweezers and adhesive.
- Managed client expectations by providing realistic results based on their needs.
- Demonstrated new techniques to clients to help them achieve their desired look.
- Greeted customers and answered their questions about eyelash extension services.
- Assisted with booking appointments, taking payments, and managing client records in the salon software system.
- Maintained inventory of supplies such as lash trays, adhesives, removers, tweezers, and scissors.
- Removed old sets of lash extensions from clients prior to applying new ones.
- Kept work area clean and organized at all times according to company policies.
- Consulted with clients regarding their desired look before beginning treatments.
- Completed appointment sessions by placing under-eye collagen patches, applying primer and attaching extensions with glue.
- Sanitized and sterilized equipment and station according to state laws.
Medical Scribe
Foothill Eye Institute
Pasadena, USA
03.2016 - 12.2019
- Responsible for listening, documenting, real time interactions with the healthcare provider and the patient.
- Discussed notes that were taken per the provider and posted correct diagnosis on chart.
- Entered information into the patients electronic or written chart under the physician’s direction.
- Assist with administrative tasks to streamline patient flow.
Receptionist
pro health home care sevices
Los Angeles, CA
05.2014 - 05.2016
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared welcome packages for new hires.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments.
Receptionist
pediatric ophthalmology and strabismus
Pasadena, CA
03.2012 - 07.2014
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Education
Phlebotomy Technician 1 -
US Colleges
Montclair, CA09.2024
CPR/BLS - Phlebotomy
American Heart Association
Montclair, CA06.2024
Diploma -
Mt. Olive Alternative Education
CA01.2012
Skills
- Patient Identification
- Medical Terminology
- Blood Composition
- Venipuncture
- Capillary Punctures
- Butterfly Techniques
- Centrifuge
- Urinalysis
- Specimen Labeling
- Infection Control
- HIPAA Compliance
- OSHA Guidelines
- Specimen handling
- Health and safety compliance
- Patient identification
- Venipuncture techniques
- Customer service
- Attention to detail
- Computer skills
- Goal-oriented mindset
- Data entry
- Multitasking and organization
- English and Spanish fluency
- Scheduling
- Supply restocking
- Social media posting
Languages
- English
- Spanish
Personal Information
Title: Phlebotomist
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Phlebotomy Technician License # CPT-02439963
- Eyelash Extension Master Class Certification
- CPR/BLS Certification
Timeline
Phlebotomy Externship
United Lab Services
09.2024 - Current
Eyelash Extension Technician
Blossom Babes Lash Studio (small business)
01.2020 - 05.2025
Medical Scribe
Foothill Eye Institute
03.2016 - 12.2019
Receptionist
pro health home care sevices
05.2014 - 05.2016
Receptionist
pediatric ophthalmology and strabismus
03.2012 - 07.2014
Phlebotomy Technician 1 -
US Colleges
CPR/BLS - Phlebotomy
American Heart Association
Diploma -
Mt. Olive Alternative Education
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