Suvarna Irish Roshanth
Salt Lake City,Utah
Summary
Results-driven professional with a proven track record in office management and administrative support. Strong organizational and multitasking skills, combined with excellent communication abilities. Committed to delivering high-quality work and meeting deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Material Handler
GE Healthcare
07.2024 - Current
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
- Participated in continuous improvement initiatives aimed at enhancing operational effectiveness within the organization.
- Assisted in the planning and execution of routine equipment maintenance, ensuring minimal disruption to ongoing operations.
- Established strong relationships with cross-functional teams such as engineering, sales, marketing, ensuring seamless communication throughout every stage of product development.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
Customer Service Representative
BlueVine
02.2024 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
SHIFT SUPERVISOR
CVS Pharmacy
12.2021 - 12.2023
- Managed and supervised a team of employees, including scheduling, training, and performance evaluations
- Ensured smooth operations and customer satisfaction by resolving conflicts and addressing customer complaints
- Conducted regular inventory checks and maintained optimal stock levels to minimize waste and maximize profits.
- Created reports detailing daily sales activities.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
- Assisted customers with product selection inquiries when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Reviewed post-event surveys from participants to assess satisfaction levels.
- Supervised the selection, installation and maintenance of printing equipment.
- Monitored production schedules to ensure timely completion of projects.
- Trained staff on proper operation of printing machines and related processes.
- Implemented training programs designed to educate employees on best practices in the industry.
RECEPTIONIST
Courtyard By Marriott
09.2021 - 11.2021
- Proficient in managing appointments, scheduling meetings, and maintaining a professional front desk appearance
- Strong customer service skills, providing exceptional assistance and resolving inquiries or issues effectively.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
- Compiled daily reports of occupancy levels for management review.
CASHIER
Target
11.2019 - 03.2021
- Customer service: Assisted customers with transactions and provided friendly support on product inquiries
- Cash handling: Managed cash register and processed transactions accurately, ensuring till balance at the end of the day
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Utilized point-of-sale (POS) systems to expedite checkout process and minimize customer waiting times
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Problem-solving: Resolved customer complaints effectively and remained calm under pressure in fast-paced environments.
Education
ASSOCIATE OF SCIENCE - SOCIOLOGY
De Anza College
Cupertino, CA05.2025
HIGH SCHOOL DIPLOMA -
Fremont High School
Sunnyvale, CA06.2020
Skills
Customer Service,
Customer Relationship Management (CRM)
Operations Management
Leadership, Clerical Support
Call Center Customer Service
Problem Solving
Follow-up skills
Organizational Skills
Sales expertise
Multitasking
Inventory Management
Document Management
Interpersonal Skills
Warehouse Operations
Shipping Documentation
Technical Support
POS Systems
Oracle database
Salesforce
Microsoft Outlook, Word, and Excel
IQMS EnterpriseIQ
Friendly Demeanor
Certification
Certificate of Achievement ( CVS )
Employee of the Month ( CVS )
Certification of Highest Reward Cards Scan ( CVS )
Accomplishments
- High School Honor Roll Certificate
- Speech Contest School Level and District Level 1st Place
Timeline
Material Handler
GE Healthcare
07.2024 - Current
Customer Service Representative
BlueVine
02.2024 - 03.2024
SHIFT SUPERVISOR
CVS Pharmacy
12.2021 - 12.2023
RECEPTIONIST
Courtyard By Marriott
09.2021 - 11.2021
CASHIER
Target
11.2019 - 03.2021
ASSOCIATE OF SCIENCE - SOCIOLOGY
De Anza College
HIGH SCHOOL DIPLOMA -
Fremont High School
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