Summary
Overview
Work History
Education
Skills
Dancing, Working out
Languages
Work Availability
Quote
Timeline
Volunteer
Suvarna Santhirakulasingam

Suvarna Santhirakulasingam

Sunnyvale,CA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
12.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Applied security, safety and loss prevention strategies during shifts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Analyzed sales figures and identified areas for improvement.
  • Developed and implemented new processes and procedures to streamline operations.

Receptionist

Courtyard By Marriott
09.2021 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Cashier

Target
11.2019 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Associate of Science - Sociology

De Anza College
Cupertino, CA
12.2023

High School Diploma -

Fremont High School
Sunnyvale, CA
06.2020

Skills

  • Cash Handling Expertise
  • Financial Management
  • Safety Awareness
  • Staff Management
  • Train Employees
  • Store Opening and Closing
  • Reading Comprehension
  • Administrative Duties
  • Performance Tracking and Evaluations
  • Production Efficiency
  • Cash Register Operations
  • Judgment and Decision-Making
  • Deposit Verification
  • Motivational Leadership
  • Bank Deposit Preparation
  • Time Management
  • Critical Thinking
  • Operations Management
  • Speaking
  • Consulting
  • Coordination
  • Positive Learning Environment
  • Shift Checklists
  • Compliance Requirements
  • Customer Assistance
  • Retail Sales
  • Assigning Tasks
  • Productivity Maximization
  • Self-Checkout Assistance
  • Stocking and Receiving
  • Goal-Driven

Dancing, Working out

I am a professional Bharatanatyam dancer. I am trained for three years. I have finished my salangai pooja within a year of joining my dance school. I have performed in multiple flat forms  and received awards and certificate. 


I been working out for the last two years. I train to maintain my physic and health.   

Languages

Tamil
Native or Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

All glory to God.

Timeline

Shift Supervisor

CVS Pharmacy
12.2021 - Current

Receptionist

Courtyard By Marriott
09.2021 - 11.2021

Cashier

Target
11.2019 - 03.2021

Associate of Science - Sociology

De Anza College

High School Diploma -

Fremont High School

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Suvarna Santhirakulasingam