Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Suven Sharma

Tampa

Summary

Dynamic and detail-oriented professional with proven customer service expertise at Marriott. Adept at problem-solving and maintaining an organized front desk, ensuring customer satisfaction. Skilled in data entry and team collaboration, I excel in fast-paced environments and thrive on delivering exceptional hospitality services. Motivated individual with exceptional customer service and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and organizing office supplies. Highly organized and methodical individual skilled at managing front desk operations and ensuring smooth daily procedures. Strong work ethic combined with conscientious attention to detail supports efficient handling of administrative tasks, appointment scheduling, and visitor management while maintaining welcoming and orderly reception area.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Marriott
01.2024 - 05.2024
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
  • Provided a high level of customer service to all clients.
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently.
  • Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
  • Performed data entry and administrative duties such as filing, scanning documents, updating databases.
  • Monitored front desk traffic to support customer satisfaction.
  • Answered questions about company location and hours of operation.

Gym Staff Member

Florida Atlantic University
03.2023 - 01.2024
  • Demonstrated excellent customer service skills by greeting and assisting members in a friendly and professional manner.
  • Signed up new members and made changes to existing member accounts.
  • Maintained cleanliness of gym equipment, locker rooms, and other areas of the facility.

Education

Bachelor of Science (B.S.) - Political Science

Florida Atlantic University
Boca Raton, FL
08.2025

Skills

  • Customer service
  • Problem-solving skills
  • Attention to detail
  • Telephone etiquette
  • Listening skills
  • Verbal and written communication
  • Oral and writing communication
  • Hospitality services
  • Team collaboration
  • Data entry
  • Office administration
  • Administrative support

Certification

Fosse

LANGUAGES

French - Advanced

Timeline

Front Desk Receptionist

Marriott
01.2024 - 05.2024

Gym Staff Member

Florida Atlantic University
03.2023 - 01.2024

Bachelor of Science (B.S.) - Political Science

Florida Atlantic University
Suven Sharma