Suwannee Demers
Seaside,California
Summary
Dynamic Shift Leader at Presidio of Monterey with a proven track record in team leadership and problem-solving. Enhanced customer satisfaction through effective conflict resolution and streamlined operations. Skilled in cash handling and inventory management, fostering a positive team atmosphere while ensuring adherence to safety protocols.
Overview
25
25
years of professional experience
Work History
Shift Leader
Presidio of Monterey
02.2008 - Current
- Assisted team in daily operations and maintained high standards of customer service.
- Learned safety protocols and best practices to ensure a safe working environment.
- Supported inventory management by organizing stock and maintaining cleanliness in work areas.
- Collaborated with team members to optimize workflow and enhance productivity during shifts.
- Adapted quickly to changing priorities and maintained focus under pressure in fast-paced settings.
- Streamlined staff interactions to maintain consistency in operational goals.
- Provided training support for new employees, fostering a positive learning environment.
- Monitored equipment functionality and reported issues to minimize downtime during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
Cook
Roy’s
01.2000 - 02.2008
Education
Bachelor Of Arts - Library Science
02.1992
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Leader - Presidio of Monterey
02.2008 - Current
Cook - Roy’s
01.2000 - 02.2008
Bangkok University - Bachelor Of Arts, Library Science
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