Suyapa Marisela Reyes
Cypress,Tx
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Senior Patient Liaison - Patient Experience
Ben Taub Hospital
11.2023 - Current
- Advocates for patient issues effectively and participates in the resolution of problems and communication of procedures, services, etc
- To maximize patient and family satisfaction
- Liaises between administration and patients, physicians, and other hospital personnel ensuring a satisfying hospital experience for patients from admission through discharge
- Receives grievances, complaints, and concerns from patients, their families, and others; works with patients and families along with department management for resolution
- Identifies concerns and works with the leadership team on behalf of the patient to investigate and resolve identified issues
Admin Assistant II - Patient Experience
Ben Taub Hospital
06.2022 - 11.2023
- Assist patients from the Harris Health System (LBJ, Ben Taub, ACS) with appointment concerns, hospital treatment questions, complaints, or general assistance
- Listened to customers' inquiries and complaints acting to resolve them quickly
- Work with a team of 15 patient liaisons on a daily
- Provides administrative support to ensure the efficient operation of our departments
- Schedule meetings for the Director of Patient Experience
- Coordinate meetings for our departments, reserve rooms, and order catering
- Answers over 50 calls and triages to the right department and communicates with other departments to better assist our patients
- Process all the invoices for payment for our departments
- Administrative duties include filing, mailing, copying, binding, scanning, etc
- Maintains supplies inventory
Bilingual Patient Advocate
Memorial Herman Hospital
02.2021 - 05.2022
- Provide eligibility and enrollment assistance for Medicaid programs and social security
- Works with Hospital Systems, MPower, HealthQuest, and Huron
- Interview patients daily in person at the hospital or via cell phone
- Complete financial assistance applications for Medicaid and aged and disabled patients
- Disability patient advocate
- Communicate with Case management, nurses, and social workers daily
- Answer calls, questions, and concerns of patients waiting for eligibility
Office Administrator
Coloquia Language Arts
09.2017 - 10.2021
- Coordinate appointments, provide information about our services, sort mail, and organize files
- Scheduling Appointments with lawyers and Interpreters
- Provided Spanish classes for elementary children
- Coordinates with clients to set up meetings/conferences
- Organized and managed calendar schedules
- Monitored inventory of office supplies
- Daily reviews emails and sent responses
- Contacts lawyers to arrange interpretation services
- Arrange marketing events in schools, and set up and market our services
Education
Master of Healthcare Administration - Business Analytics Emphasis
Texas Woman’s University
05.2025
Bachelor of Healthcare Administration -
University of Houston
08.2022
Associates of Arts in Business -
Houston Community College
05.2019
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Phone and Email Etiquette
- Teamwork and Collaboration
- Time Management
- Effective Communication
- Administrative and Office Support
Volunteer Experience
- Skills Intervention Program- UH ClearLake ABA-SKIP Clinic, Provided translation services to the family and therapist of Autistic children.
- Casa de Esperanza – Foster Home, Provided childcare.
References
Available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Senior Patient Liaison - Patient Experience
Ben Taub Hospital
11.2023 - Current
Admin Assistant II - Patient Experience
Ben Taub Hospital
06.2022 - 11.2023
Bilingual Patient Advocate
Memorial Herman Hospital
02.2021 - 05.2022
Office Administrator
Coloquia Language Arts
09.2017 - 10.2021
Master of Healthcare Administration - Business Analytics Emphasis
Texas Woman’s University
Bachelor of Healthcare Administration -
University of Houston
Associates of Arts in Business -
Houston Community College